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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist - **Company:** USD 350 ST JOHN HUDSON - **Location:** Saint John, KS, United States - **Salary:** $33,280.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Microsoft Management Console, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Linux, Domain Name System (DNS), Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Network Security, Linux System Administration, Microsoft Office, System Center Configuration Manager, Windows Servers, Networking Basics, Network Administration, Productivity Software, Software Deployment, TCP/IP, Transmission Control Protocol (TCP), Computer Networking Systems, Enterprise Software Applications, ServiceNow IT Service Management, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Firewall Services Module, Cisco Switches, Servicenow - **Published:** May 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=409edd1be5d58647 ## About the Role Do you have experience in Windows?, * Proven experience in providing IT support with a focus on desktop support and help desk functions. * Strong knowledge of operating systems including Windows (Windows Server), macOS, and Linux environments. * Familiarity with computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, firewall configuration (including Meraki), and network security best practices. * Hands-on experience with software troubleshooting for applications like Microsoft Office Suite and enterprise tools. * Ability to manage computer hardware components effectively while supporting mobile devices. * Proficiency in using management tools such as SCCM for software deployment and GPO for policy enforcement. * Experience working with IT ticketing systems like ServiceNow or BMC Remedy for incident tracking and resolution. * Excellent communication skills with the ability to translate technical information into clear guidance for users of varying technical backgrounds. * Strong analysis skills to diagnose issues quickly and implement effective solutions efficiently. Join us as a Technology Support Specialist if you're passionate about delivering exceptional IT service! Bring your expertise in computer hardware management, network administration, and customer service to help us build a resilient technology environment that empowers our organization every day. ## Description We are seeking a dynamic and proactive Technology Support Specialist to join our team. In this vital role, you will serve as the frontline for technical assistance, ensuring seamless operation of hardware, software, and network systems across our organization. Your expertise will empower users to maximize their productivity while maintaining robust security and infrastructure standards. This position offers an exciting opportunity to troubleshoot complex issues, implement solutions, and contribute to a resilient IT environment that drives our mission forward., * Provide comprehensive technical support to end-users across various platforms, including Windows, macOS, and Linux operating systems. * Troubleshoot software issues related to productivity tools such as Microsoft Office and specialized enterprise applications. * Manage computer hardware including desktops, laptops, mobile devices, and peripherals to ensure optimal performance. * Maintain and support IT infrastructure components like Active Directory, DNS, DHCP, VPNs, firewalls, LAN/WAN networks, and network devices such as Meraki and Cisco switches. * Assist with computer management tasks using tools like SCCM, GPOs (Group Policy Objects), and BMC Remedy for ticketing and asset management. * Support network administration activities including TCP/IP configuration, TCP troubleshooting, DNS resolution, and network security protocols. * Collaborate with team members using ServiceNow and Jira for incident tracking, problem resolution, and project management. * Conduct analysis of system logs and performance metrics to identify potential issues before they impact users. * Facilitate user onboarding/offboarding processes related to hardware setup, software installation, and access permissions. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)