> Markdown version of [/jobs/ext/912773-data-analytics-engineering-data-analyst-iv](https://www.wearedevelopers.com/jobs/ext/912773-data-analytics-engineering-data-analyst-iv). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Data Analytics & Engineering - Data Analyst IV

- **Company:** Everforth Apex
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $145,600.0 - $166,400.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Query Languages, Python (Programming Language), Operational Data Store, SQL Databases, Salesforce Communities, Scripting, Application Enhancement Tool, Generative AI, Information Technology, Data Analytics
- **Published:** June 30, 2026
- **Apply:** https://www.dice.com/job-detail/6259e39d-aae5-469d-9c7c-f24818e9b720

## About the Role

* 6+ years of experience in data analytics, data science, or related analytical roles.
 * 6+ years of work experience in analytics, data querying languages such as SQL, and statistical analysis methods.
 * Experience with data-led storytelling and conveying complex insights to non-technical stakeholders.
 * Experience working with Customer Experience or Voice of Customer metrics, surveys, and customer feedback.
 * Experience working with customer support operational metrics.
 * Experience with statistical analysis techniques and utilizing R, Python, or similar scripting languages/tools.

Preferred Qualifications

 * Master's degree in Computer Science, Data Science, Statistics, Mathematics, or a related field.
 * 3+ years of experience in customer experience, customer support, customer care, or other service-related analytics roles.
 * Proficiency in AI-powered tools, including working knowledge of Generative AI technologies.
 * Experience working with Salesforce.
 * Knowledge of predictive analytics or ML/AI techniques.

## Description

As a Customer Experience Analyst, you will join a global team that leverages customer feedback to drive service improvements and business growth. You will analyze support surveys and operational data to identify improvement areas and partner with cross-functional teams to implement enhancement strategies. By applying expertise in data analysis and storytelling, you will help define the future of our customer support program., * Identify trends, opportunities, and pain points across customer support channels using various data sources.

 * Monitor customer feedback to identify emerging trends and issues and perform root cause analysis.
 * Integrate customer feedback data with other transactional, operational, and behavioral data sources to create a comprehensive picture of experience drivers.
 * Advocate for customers and influence corrective actions through periodic and ad-hoc reporting.
 * Collaborate with cross-functional teams to identify root causes of customer issues within support functions and develop action plans.
 * Utilize various systems and tools to analyze and deliver insights.


## Related Videos

- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)
- [From Messy Queries to Scalable Systems - How Data Engineering actually works](https://www.wearedevelopers.com/videos/100203-from-messy-queries-to-scalable-systems-how-data-engineering-actually-works)
- [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script)

## Related Articles

- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)