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# On-Site Service Engineer - AI Data Center

- **Company:** TECHLINK SYSTEMS INC
- **Location:** Chester, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Computer Maintenance, Data Centers, Linux, Firmware, Network Troubleshooting, Graphics Processing Unit (GPU), Software Troubleshooting, AI Platforms, Hardware Infrastructure, Server Operating Systems & Platforms
- **Published:** June 30, 2026
- **Apply:** https://www.dice.com/job-detail/962ce10e-6e53-4f98-a066-5a81b28ce6f1

## About the Role

* Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
 * Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
 * Familiarity with Linux or similar operating systems
 * Strong troubleshooting and problem-solving abilities
 * Comfortable working independently on-site and communicating clearly with customers
 * Willingness to learn and support emerging technologies, including AI platforms, * 3-5+ years of experience in technical support, field service, or data center roles
 * Associate or bachelor's degree in IT or related field (or equivalent experience)
 * Dell or other vendor certifications are a plus, but not required
 * Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

## Description

Seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required-strong data center and server fundamentals are what matter most.

What You'll Do

 * Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
 * Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
 * Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
 * Support both reactive and preventive maintenance following established procedures
 * Collaborate with internal teams and customers during service events to ensure clear communication and resolution
 * Document work performed and contribute to shared knowledge and best practices
 * Participate in on-call rotations and support extended coverage when needed


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