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# Technical Lead NICE CXONE

- **Company:** Lorven Technologies Inc
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Data Analysis, Server Applications, Auto Dialer (Communication Software), Interactive Voice Response, Databases, Customer Interaction Management (Software), Software Design Documents, Infrastructure as a Service (IaaS), Platform as a Service (PAAS), Release Management, Software Engineering, Web Services, Scripting, Computer Networking Systems, Backend, Information Technology, Restful APIs
- **Published:** June 30, 2026
- **Apply:** https://www.dice.com/job-detail/a1104e3c-7b2c-467a-9aee-15e3c98e9054

## About the Role

* Bachelor's degree in Computer science or equivalent, with minimum 12+ Years of relevant experience
 * Must Have NICE InContact and/or NICE CXone: 5 years (Required)
 * Must Have scripting in NICE CXOne Studio: 3 years (Required)
 * Must Have Restful Webservices / API: 5 years (Preferred)
 * Should have Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred]
 * NICE CXONE InContact Contact Center Engineer - Looking for lead developer who working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.
 * Confident in a client facing role and possess the ability to manage multiple stakeholders.

## Description

* Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
 * Build Call flow designs, Chat and integration to backend systems using application program interfaces (API).
 * Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions.
 * Skills based routing design and implementation for voice, chat, email, and SMS contact center technology
 * Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
 * Understand business requirements with the ability to translate to technical requirements
 * Prepare design documents based on business requirements for the application development
 * Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
 * Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
 * Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies' tickets.
 * Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement.


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