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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Application Support Specialist - **Company:** Guidehouse Inc. - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $98,000.0 - $163,000.0 - **Contract:** Permanent contract - **Skills:** .NET Framework, Amazon Web Services, Application Performance Management, JIRA, Microsoft Azure, Cloud Computing, Relational Databases, DevOps, Reliability Engineering, Runbook, Software Deployment, SQL Databases, Systems Integration, Enterprise Software Applications, Appian, Containerization, Kubernetes, Information Technology, Restful APIs, Docker, Servicenow, Microservices - **Published:** June 8, 2026 - **Apply:** https://guidehouse.wd1.myworkdayjobs.com/External/job/US---DC-Washington/Senior-Application-Support-Specialist_40192 ## About the Role * Eight (8) years of relevant application support experience. * Bachelor's degree (BA/BS) in Information Technology, Computer Science, or related field. * Master's degree may substitute for additional years of experience as allowed under contract guidance. * Ability to work independently with minimal supervision in complex environments. * Strong analytical and advanced troubleshooting/problem-solving skills. * Excellent written, verbal, and interpersonal communication skills Proven ability to learn new technologies and adapt quickly Strong customer service orientation with leadership capability. * Strong experience supporting: .NET-based applications, Appian or similar BPM/low-code platforms & Microservices-based architectures. * Understanding of REST APIs and service integrations, Application performance monitoring and SQL and relational databases. * Experience with Cloud platforms (AWS and/or Azure), Service management tools (e.g., ServiceNow, Jira) and Production support in high-availability enterprise environments. * US Citizens and Green Card holders only. * No Visa Sponsorship available for this position. * Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. What Would Be Nice To Have: * Experience with DevOps practices and CI/CD pipelines. * Familiarity with containerization technologies (Docker, Kubernetes). * Knowledge of application performance tuning and reliability engineering concepts. * Experience leading production support teams or acting as escalation lead. * Exposure to automation tools and scripting for operational efficiency. * Experience in federal or highly regulated environments. ## Description * Provide Tier III / advanced production support for complex enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures. * Serve as a subject matter expert (SME) for application support activities, leading troubleshooting and resolution of critical incidents and outages * Perform deep-dive root cause analysis and implement long-term fixes for recurring issues. * Monitor application performance, logs, and system metrics to ensure availability, scalability, and reliability. * Lead coordination across development, DevOps, infrastructure, and security teams to resolve complex cross-system issues. * Support and oversee application deployments, releases, patches, and environment stability activities. * Develop and maintain technical documentation, including operations manuals, runbooks, and knowledge base articles. * Support and mentor junior and mid-level team members, providing technical guidance and knowledge transfer. * Engage with stakeholders and users to communicate status, impacts, and resolutions effectively. * Identify and implement process improvements, automation opportunities, and best practices for application support. * Ensure adherence to service management processes (incident, problem, change management). * Continuously evaluate and adopt modern tools, monitoring solutions, and emerging technologies to enhance support capabilities. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)