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# IT Support - Mobile Device

- **Company:** On-Demand Group
- **Location:** Minneapolis, MN, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Backup Devices, Microsoft Outlook, System Center Configuration Manager, Microsoft PowerPoint, Power BI, Information Technology, Casper Suite, Servicenow, Windows Client
- **Published:** June 4, 2026
- **Apply:** https://www.disabledperson.com/jobs/72892471-it-support-mobile-device

## About the Role

* The right candidate enjoys working independently, solving problems on the fly, and getting devices into the hands of users with minimal disruption. This is a strong opportunity for someone early in their IT career who is looking to gain enterprise-level experience., * 1-3 years of experience in IT support, hardware deployment, or a related role
 * Experience with Apple Business Manager and JAMF
 * Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word)
 * Experience with ServiceNow or other ITSM tools for asset tracking and updates
 * Able to work independently and manage time across multiple sites
 * Strong communication skills and ability to work directly with end users
 * Valid driver's license and reliable transportation to travel between facilities
 * Ability to lift 25-50 lbs. on occasion
 * Ability to sit and stand for long periods of time
 * Ability to work in dusty and dimly lit spaces for extended periods

Preferred Qualifications:

 * Experience with Windows 11 migration or refresh projects
 * Familiarity with BrightSign, media players, or headless computer upgrades
 * Exposure to regulated environments
 * Knowledge of Power BI or PowerPoint
 * Recent grads or former interns looking to grow in an enterprise IT environment are encouraged to apply

## Description

* Seeking a hands-on, self-motivated Mobile Device IT technician to support end users by deploying new hardware, assisting with phone upgrades, and helping execute IT projects across multiple locations., * Replace Apple phones and iPads across multiple sites
 * Install and configure software, including reinstallation of licensed applications on replacement devices
 * Enroll phones in JAMF MDM and assist with syncing issues
 * Assist customers with backing up data to the cloud and syncing data back to replacement devices
 * Support Windows 10 to Windows 11 migrations using SCCM and Autopatch as needed
 * Troubleshoot login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs
 * Assist customers in navigating the basics of their new Apple or Windows devices
 * Update asset records in ServiceNow and help retire old equipment from systems
 * Follow documented processes and offer suggestions for improvement
 * Support operational and capital project rollouts and refresh efforts across multiple locations
 * Install large-format displays, headless computer systems, or automation systems in passenger-facing environments
 * Partner with IT teams and operational departments to deploy standard hardware configurations for operational or capital efforts
 * Perform other duties as assigned


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