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# Manager, Real Time Communications Technology

- **Company:** POINT72, L.P.
- **Location:** Stamford, CT, United States
- **Experience:** Expert
- **Salary:** $250,000.0 - $300,000.0
- **Contract:** Permanent contract
- **Skills:** Collaborative Software, Fault Tolerance, Information Technology, Cisco
- **Published:** June 8, 2026
- **Apply:** https://www.dice.com/job-detail/5465db9d-6531-44af-b588-0ba77811b2bd

## About the Role

* Bachelor's degree in computer science, engineering, telecommunications, or a related field, or equivalent technical experience
 * 10+ years of hands-on experience in enterprise telephony, real-time communications, or voice technology roles, including designing and deploying cloud telephony at enterprise scale
 * Demonstrated experience leading large, cross-functional technical teams responsible for both operations and engineering
 * Direct experience with trader voice systems and trading-floor communications operations
 * Hands-on experience implementing and operating telephony and collaboration platforms, including BT, Cisco, Cloud9, Unigy, Zoom, and enterprise contact center solutions
 * Proven experience managing carrier and vendor relationships, circuit lifecycles, and delivering large-scale voice projects with measurable outcomes
 * Strong technical expertise in voice networking, including SIP and related protocols, session border controllers, and voice quality management for real-time services
 * Strong program management, stakeholder engagement, and written and verbal communication skills
 * Based in New York or Stamford, Connecticut, with availability for after-hours support and major deployments
 * Commitment to the highest ethical standards

## Description

* Define and lead the global real-time communications strategy and roadmap to support the firm's trading, research, and collaboration needs
 * Build and scale enterprise-grade trader voice and trading-floor communications platforms that deliver low-latency, high-availability, and measurable business impact
 * Lead, recruit, and mentor a large, cross-functional team of engineers, operators, and product managers to deliver continuous improvement and operational excellence
 * Design and execute end-to-end migrations to cloud telephony and contact center platforms, including planning, cutover, and post-deployment optimization
 * Partner with trading desks, business leaders, and security teams to translate business requirements into resilient, auditable communications services and service-level agreements
 * Manage relationships with major vendors and service providers, negotiating contracts and driving vendor accountability for delivery and support
 * Drive operational readiness through incident response, capacity planning, monitoring, change control, and fault-tolerant architecture for real-time voice and collaboration services
 * Oversee architecture, security, and compliance for all real-time communications components, ensuring integration with enterprise networking and identity systems
 * Set performance metrics, manage budgets, and deliver measurable improvements in availability, latency, and user experience


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