> Markdown version of [/jobs/ext/917487-noc-i-engineer](https://www.wearedevelopers.com/jobs/ext/917487-noc-i-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC I Engineer - **Company:** Hotwire Communications - **Location:** Fort Lauderdale, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Macintosh Application Environment, Application Performance Management, Border Gateway Protocol, Software Documentation, Monitoring of Systems, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Multi-protocol Systems, Nagios, Network Protocols, Open Shortest Path First (OSPF), Server Administration, TCP/IP, Network Routers, Diagnostic Tools, SolarWinds (Software), Cisco - **Published:** June 9, 2026 - **Apply:** https://www.dice.com/job-detail/7adcf131-d5b2-4ae9-9623-2c3273236e47 ## About the Role To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * Minimum of 2 years of experience in a Help Desk or high volume call center preferred * Minimum of 2 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques * Minimum of 2 years of progressively responsible work experience in network and / or server monitoring skills * Knowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS * Specialties NOC/ Process writing skills of training a plus * Experience in Monitoring Theory / Implementation * Experience in current Internet network hardware and software technologies * Diagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios ## Description The NOC I Engineer is responsible for ensuring that network, Data, Video, Voice, and application environment run at peak performance by detecting and acting on all exceptions and anomalies., * Monitor the entire network environment. * Collect performance statistics on the reliability and efficiency of networks. * Create incident tickets for exceptions and manage the lifetime of the incident. * Troubleshoot all level I incidents and escalate to higher levels as needed. * Monitor production network environment using a combination of monitoring tools to ensure availability * Coordinate field router intrusive and non-intrusive testing and repair of circuits * Coordinate onsite dispatch of Telecommunication vendor repair services * Respond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem * Discover faults and conditions in a proactive manner, and diagnose cause where appropriate and resolve expeditiously * Escalate issues and problems according to procedures and best judgment * Perform periodic health checks of systems * Use judgment and knowledge of networking, systems, and SMS applications to identify problems as they occur and decide on best course of action to resolve. * Diagnose problems and resolve in an expeditious manner. * Work with Engineers to resolve production problems. * Write coherent trouble ticket notes on production incidents and problems. * May write or revise system documentation and procedures. * Configure and maintain monitoring tools. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)