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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Administrator - **Company:** Multi Trades Recruitment Ltd - **Location:** Smethwick, UK - **Salary:** £28,808.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Computer-Aided Facility Management, Document Management Systems, Microsoft Office, Operational Data Store - **Published:** May 13, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d10e194e9d46a0d7 ## About the Role Do you have experience in Time management?, * Experienced in administration, customer service, or Helpdesk operations within a fast-paced environment * Confident managing high volumes of calls, emails, and maintenance requests while maintaining accuracy and professionalism * Strong organisational and time management skills with the ability to prioritise workloads and meet deadlines * Excellent communication and interpersonal skills with a professional telephone manner * Skilled in data entry, reporting, document management, and general administrative support * Strong IT skills including Microsoft Office applications such as Word and Excel * Experience using CAFM systems such as Maximo and finance systems such as Coupa advantageous * Able to work independently and proactively while supporting wider team objectives * Customer-focused with strong problem-solving abilities and attention to detail * Flexible and adaptable to changing operational demands, including shift work and weekend cover * Experience within FM, technical, or healthcare environments advantageous but not essential * Able to build strong working relationships with colleagues, contractors, and clients at all levels * DBS clearance required for the role ## Description Multi Trades Recruitment are seeking a highly organised and professional Helpdesk Administrator to join our team. This a great Temp to perm opportunity for the right individual., * Manage the full lifecycle of maintenance requests from customer enquiry through to job completion and closure * Log, assign, schedule, and monitor reactive and planned maintenance tasks using the Maximo CAFM system * Actively manage workflow and jeopardy processes to ensure all jobs are completed within SLA targets * Act as the first point of contact for incoming calls, emails, and service requests, delivering excellent customer service at all times * Coordinate engineers, subcontractors, and suppliers to ensure timely attendance and completion of works * Support the production of reports, compliance documentation, purchase orders, and operational data * Assist with processing contractor labour, invoicing queries, and purchase orders through finance systems such as Coupa * Maintain accurate records, statutory documentation, and administrative processes across the contract * Liaise with contract managers, supervisors, operational teams, and NHS stakeholders to support efficient service delivery * Escalate complaints and support continuous improvement initiatives to enhance customer satisfaction and performance * Provide cover for supervisory duties during absences and support wider operational projects when required * Work flexibly across shifts, including nights, weekends, and bank holidays, to maintain Helpdesk cover ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Frontend Developer Salary in The UK](https://www.wearedevelopers.com/magazine/233-frontend-developer-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)