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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PMS Operations Junior Integrator - **Company:** Loews Hotel - **Location:** Orlando, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Active Directory, Monitoring of Systems, Information Technology Operations, Key Management, Microsoft Office, Microsoft Visio, Microsoft Servers, Mobileiron, Change Tracking, Microsoft InTune, Integration Frameworks, User Administration, Servicenow - **Published:** June 3, 2026 - **Apply:** https://loewshotels.wd5.myworkdayjobs.com/loewshotels/job/FL---Orlando---Lakewood-Regional-Support-Bldg/PMS-Operations-Junior-Integrator_R0085333 ## About the Role A detail-driven, operational IT Junior Integrator responsible for the day-to-day support, monitoring, and maintenance of the Property Management Systems and related hospitality technologies across multiple locations. This position performs hands-on system support, testing, validation, and troubleshooting in a 24/7 operational environment, following established procedures and escalation paths to ensure stable and reliable property systems. Who You Are: * Reliable, detail-focused professional who takes pride in supporting smooth hotel operations * Service-minded collaborator who enjoys working alongside operations and IT teams * Effective communicator who keeps stakeholders informed and aligned * Flexible and organized, able to shift priorities as operational needs change * Methodical problem solver who follows procedures and contributes to system stability * Veterans and military spouses encouraged to apply, * Minimum 1 year of hands-on operational experience supporting: + Opera integration platforms or similar hotel property management systems. + Microsoft Server OS (2016 -2022). + Hospitality key management systems (Saflok, Ambiance). + Microsoft Office (2016/2021 LTSC). * Working knowledge of: + User access management (Active Directory, Exchange). + Mobile device management (Apple Configurator, MobileIron, Intune). + Incident and change tracking systems (ServiceNow). + Technical documentation and system diagrams (Visio). * Hospitality environment experience strongly preferred. ## Description * Provide daily operational support for Property Management System, Resort Wide Charging, and all interfaces. * Monitor system performance and respond promptly to incidents, outages, and service disruptions in a 24/7 support model. * Perform hands-on support and basic troubleshooting of PMS servers, hardware, and connected devices following established standards. * Support and maintain key management systems and associated integrations. * Support hospitality applications such as Transcendent and HotSOS, including associated mobile devices. * Execute scheduled server patching and updates as directed; validate system functionality post-update. * Assist campus support teams with escalated operational issues involving hospitality applications. * Perform testing and validation of software releases, upgrades, and configuration changes prior to production. * Accurately document incidents, changes, and operational activities in ServiceNow. * Maintain required PCI and SOX audit logs for changes to in-scope systems. * Communicate scheduled and emergency maintenance to affected end users using approved protocols. * Travel between properties to provide on-site support, system maintenance, and project assistance. * Maintain regular and reliable attendance aligned with operational requirements. * Perform other duties as assigned to support property IT operations. * Other duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [This Machine Ends Data Breaches](https://www.wearedevelopers.com/videos/574-this-machine-ends-data-breaches) - [Robots are coming into the wild! 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