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# IT Technician

- **Company:** Strategic Staffing Solutions
- **Location:** Detroit, MI, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Identity and Access Management, Mainframes, Connectivity Problems, Servicenow, User Accounts
- **Published:** June 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6ba0d154e409e4bc

## About the Role

Do you have experience in Identity and access management (IAM) solutions?, Do you have a High school diploma or GED?, * One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.

 * Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.

Preferred Skills & Experience:

 * Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
 * ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred

Education:

 * HS Diploma or equivalent.
 * Preferred: Associates degree, bachelor's degree or 2 years of vocational technical training., * IT support: 1 year (Required)

## Description

* Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
 * Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
 * The IT Technician performs semi-complex work within technical or paraprofessional area.
 * Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
 * Documents and refers complex, unusual problems to other support teams.


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