> Markdown version of [/jobs/ext/9236-it-service-desk-engineer](https://www.wearedevelopers.com/jobs/ext/9236-it-service-desk-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Desk Engineer

- **Company:** Amour Recruitment
- **Location:** Waterlooville, UK (Remote available)
- **Salary:** £27,000.0 - £28,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, User Administration
- **Published:** May 14, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=bc04fb778ed20844

## About the Role

* Previous experience in a 1st Line Service Desk / Helpdesk role
 * Good working knowledge of Microsoft 365 administration and troubleshooting
 * Experience using a ticketing or service management system
 * Strong communication skills with the ability to explain issues clearly to users
 * Calm and professional approach when handling support requests

## Description

* Acting as the first point of contact for IT support requests
 * Logging, updating, and managing tickets within the helpdesk system
 * Troubleshooting and resolving first-line technical issues
 * Providing clear updates to customers throughout the lifecycle of a ticket
 * Supporting user administration and common troubleshooting within Microsoft 365
 * Assisting with joiner, mover and leaver processes


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)
- [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)