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# IT-Support Second Level

- **Company:** Orizon GmbH
- **Location:** Bremen, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Information Technology
- **Published:** June 2, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=e53fce908cd177d1

## About the Role

* Abgeschlossene Ausbildung im Bereich Informatik/ IT oder eine vergleichbare Qualifikation
 * Berufspraxis/ Anwenderkontakt im IT-Support oder Servicedesk
 * Routinierter Umgang mit MS Windows, MS Office
 * Basiskenntnisse in Active Directory bevorzugt
 * Gute Sprachkenntnisse in Deutsch und Englisch

## Description

* Erster Ansprechpartner für IT-Fragen, Störungen und Service
 * Analyse und eigenständige Behebung technischer Probleme (Remotezugriff)
 * Entgegennahme, Priorisierung, Dokumentation und strukturierte Weiterleitung von Störungen über das Ticketsystem
 * Mitwirkung im Second-Level-Support
 * Betrieb, Weiterentwicklung und Optimierung des Servicepoints sowie IT Anwenderservice
 * Unterstützung bei der Umsetzung von IT-Richtlinien
 * Wissenstransfer und Dokumentation von Lösungen und Best Practices


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