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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Akkodis, Inc. - **Location:** Princeton, NJ, United States - **Experience:** Experienced - **Salary:** $62,400.0 - $64,480.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Software as a Service, Software Documentation, Information Systems, Systems Development Life Cycle, Regression Testing, Single Sign-On, Software Engineering, System Testing, System Availability, Information Technology, Performance Monitor, Tools for Reporting, Oracle Erp - **Published:** June 9, 2026 - **Apply:** https://www.disabledperson.com/jobs/73055790-technical-support-specialist ## About the Role * Bachelor's degree in computer science, Information Technology, or related field. * 2-5 years of experience supporting OneSource Tax Determination application integrated in an Information System landscape including knowledge of the Oracle R12 integration with EB Tax. * Strong understanding of the software development lifecycle (SDLC), system testing, and change control processes. * Excellent troubleshooting and analytical skills with the ability to solve complex problems. * Knowledge of compliance frameworks (e.g., SOX, FDA validation, or similar) desirable., * A bachelor's degree in computer science, or Information Technology ## Description Akkodis is seeking a Technical Support Specialist for a 12+ Contract position with a client located in Princeton, NJ, * Provide day-to-day technical support for the OneSource Tax Determination application, including incident triage, issue escalation, and coordination of resolutions. * Serve as the IT owner for OneSource Tax Determination, managing system availability, performance monitoring, and access to the application. * Administer user access, role provisioning, and deprovisioning in accordance with security and compliance standards. * Support single sign-on (SSO), authentication, and security-related configurations in collaboration with identity and security teams. * Support and monitor integrations between OneSource and upstream/downstream enterprise systems including Oracle R12 (e.g., ERP, data feeds, reporting tools). * Troubleshoot integration failures, identify root causes, and coordinate resolution with vendors and internal technical teams. * Identify issues that may reside on the EB Tax side in Oracle R12 * Partner with business and vendors during integration changes, upgrades, or new interface implementations. * Act as the primary IT liaison with the Thomson Reuters for support cases, incidents, and escalations. * Review SaaS release documentation and release notes to assess IT impacts, risks, and required actions. * Coordinate technical testing, regression testing support, and validation activities related to vendor releases and patches. * Ensure all changes related to OneSource follow established change management, validation, and documentation processes. * Support risk assessments for system changes and releases, identifying technical impacts and mitigation actions. * Maintain system documentation, including architecture diagrams, integrations, configuration records, and support procedures. * Collaborate with the IS compliance team to ensure adherence to SOX, internal quality policies, and applicable regulatory requirements. * Partner closely with Tax, Finance, and Compliance stakeholders to support the technology enabling OneSource, while reinforcing clear business vs. IT ownership boundaries. * Participate in cross-functional projects as the IT subject matter expert for the OneSource platform. * Provide technical guidance during audits, inspections, and internal reviews related to OneSource system controls. ## Related Videos - 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