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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Cloud & Telephony Architect - **Company:** Sunstate Equipment - **Location:** Phoenix, AZ, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Testing (Software), Amazon Web Services, Microsoft Azure, Software as a Service, Cloud Computing, Configuration Management, Network Congestion, Disaster Recovery, Domain Name System (DNS), Infrastructure as a Service (IaaS), Virtual Private Networks (VPN), Network Security, Routing, Network Segmentation, Remote Administration, Load Balancing, Cloud Platform System, HybridCloud, Firewalls (Computer Science), Amazon Virtual Private Cloud (VPC), Low Latency, Network Support, Performance Monitor, Firewall Services Module - **Published:** June 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c23b5cc0cec181fd ## About the Role Do you have experience in WAN?, * 10+ years in infrastructure/platform engineering, with significant experience in enterprise cloud architecture (IaaS) and operational leadership. * Deep expertise in cloud networking concepts (VPC/VNet, routing, DNS, load balancing, firewalls, private connectivity). * Strong background in resilience/DR design, including RTO/RPO planning, dependency mapping, and DR testing. * Demonstrated capability to lead cross-functional programs and influence architecture decisions across multiple teams. Telephony / Unified Communications Requirements * Experience architecting and supporting enterprise telephony in a SaaS model (Dialpad strongly preferred). * Understanding of voice fundamentals and troubleshooting: SIP concepts, call flows, QoS, and voice-quality drivers (latency/jitter/packet loss/MOS). * Experience operating multi-site telephony deployments across geographically distributed locations in the US. * Familiarity with device and endpoint standards (softphone/deskphone/headsets), onboarding/offboarding workflows, and admin governance. ## Description The Principal Cloud and Telephony Architect is a senior technical leader responsible for enterprise architecture, design, and operational excellence across cloud infrastructure (IaaS) and SaaS-based enterprise telephony (Dialpad). This role defines and governs cloud platform standards, resilience and disaster recovery strategy, service management practices, and operational/network support models-while ensuring consistent, secure, highly available communications across multi-site locations throughout the US. This role partners closely with Development, Operations & Network, Security and key business stakeholders to deliver scalable platforms, reliable services, and measurable outcomes (availability, performance, cost efficiency, and supportability)., Enterprise Cloud Architecture (IaaS) * Own enterprise cloud reference architectures and patterns for compute, storage, networking, identity, and security across one or more cloud providers (e.g., Azure/AWS/GCP). * Lead platform decisions for landing zones, account/subscription strategy, network segmentation, routing, DNS, and connectivity (VPN/ExpressRoute/Direct Connect). * Define and enforce standards for IaC (Infrastructure as Code), configuration management, environment consistency, and platform governance. * Design and guide implementation of cloud operational models: patching, capacity management, performance monitoring, incident response, and lifecycle management. Disaster Recovery, Resilience, and Continuity * Work with the teams to ensure that the DR strategy and resiliency tiers (RTO/RPO targets) are established for critical services. * Establish DR testing programs (tabletop + functional failover), runbooks, and continuous improvement cycles based on lessons learned. Network & Operational Support (Cloud + Sites) * Partner with Network and Security teams to design reliable hybrid connectivity and site readiness standards for multi-site operations. * Define and oversee operational controls for routing, QoS, firewall rules, segmentation, and secure remote administration. * Ensure observability and troubleshooting coverage across cloud infrastructure, WAN/ISP circuits, and unified communications traffic paths. Dialpad SaaS Telephony Architecture & Operations * Serve as the technical owner for the enterprise Dialpad telephony environment, including architecture, provisioning strategy, and ongoing operations. * Define governance for number management, call routing policies, auto attendants, call queues, ring groups, integrations, and role-based administration. * Design multi-site deployment standards: site dialing plans, emergency calling considerations, device standards (desk phones, softphones, headsets), and user lifecycle workflows. * Establish reliability and support practices for voice quality and performance (latency, jitter, packet loss), including cross-team troubleshooting with Network/ISP partners. * Lead vendor management and escalation with Dialpad and related carriers/providers; review releases and coordinate change adoption. ## Related Videos - [Azure-Well Architected Framework - designing mission critical workloads in practice](https://www.wearedevelopers.com/videos/1529-azure-well-architected-framework-designing-mission-critical-workloads-in-practice) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Building Well-Architected applications](https://www.wearedevelopers.com/videos/691-building-well-architected-applications) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [7 Cloud Computing Trends Coming in 2025 for Developers](https://www.wearedevelopers.com/magazine/412-7-cloud-computing-trends-coming-in-2025-for-developers) - [Top Must-Visit Developer Conferences in the US in 2026](https://www.wearedevelopers.com/magazine/679-top-must-visit-developer-conferences-in-the-us-in-2026)