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# Service Desk Technician - Level II

- **Company:** Bailey Information Technology, LLC
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Configuration Management, Microsoft Office, System Center Operations Management, System Center Configuration Manager, SAP (Applications), Office365, User Administration, Servicenow
- **Published:** June 18, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8982560/service-desk-technician-level-ii

## About the Role

* Minimum 4 years of IT Help Desk experience
 * Experience must include Help Desk Administration and User Support
 * CompTIA A+ Certification may be substituted for 1 year of the required 4 years of experience

CERTIFICATIONS

 * CompTIA A+ - may substitute for 1 year of experience
 * Additional preferred: Microsoft Windows 11, Microsoft Office M365, Active Directory, ServiceNow, SCCM/SCOM, Windows OSD, Exchange/Outlook, SAP (basic user management)

## Description

* Perform all Level I Service Desk Technician duties
 * Assist in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials
 * Collaborate with development staff to recreate issues in the test environment
 * Work with operations staff on configuration management through Windows Operating System Deployment (OSD)
 * Evaluate user requirements and workflows; recommend appropriate IT solutions
 * Provide guidance and escalation support to Level I technicians


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