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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Analyst I - **Company:** Manhattanlife Insurance And Annuity Company - **Location:** Houston, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Agile Methodology, Software Applications, Software Bug Management, Data Retrieval, Database Theory, DevOps, Electronic Data Interchange (EDI), Web Browsers, Systems Development Life Cycle, Web Applications, Cisco WebEx, Transaction Processing (Computing), Information Technology - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f2687f8105c47449 ## About the Role Do you have experience in Webex?, Do you have a Associate's degree?, Associate's or Bachelor's degree in an IT related field (Computer Science or Information Technology) or equivalent experience., * Familiarity with database concepts, including the ability to understand and work with data retrieval processes, such as querying, to support application troubleshooting and reporting needs. * Basic knowledge of Microsoft Office Suite for creating reports and documentation. * Familiarity with web browsers and troubleshooting browser-related issues. * Strong problem-solving skills, including experience with root cause analysis for system issues. * Excellent verbal and written communication skills to interact with users and team members. * Capable of managing and prioritizing tasks effectively, ensuring critical issues are addressed promptly while maintaining progress on other responsibilities. * Possesses a User-Focused service approach. * Eagerness to learn and adapt to new technologies and processes. * Familiarity with SDLC methodologies (e.g., Waterfall, Agile, Hybrid) preferred. * Familiarity with Microsoft DevOps platform preferred. ## Description The Support Analyst I is responsible for providing technical support and troubleshooting assistance to end-users for software applications managed by ManhattanLife Enrollment and External Platforms. Associates will work closely with internal, external, and vendor partners to ensure consistent operation of applications and processes., * Provide first-level technical support and assistance to end-users for ManhattanLife's proprietary web applications. * Troubleshoot and resolve user-reported issues within pre-defined SLAs, conducting preliminary testing and validation of web application updates or bug fixes prior to deployment. * Collaborate with senior Support Analyst, development teams, and business stakeholders to address complex issues. * Gain foundational understanding of EDI concepts and processes. * Assist in EDI mapping and transaction processing task, ensuring accurate data exchange with external partners. * Work closely with EDI partners to identify and resolve EDI related issues and discrepancies. * Assist in updating and maintaining application documentation, including user guides and support processes. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [DevOps Maturity Check – a way to balance autonomy and alignment](https://www.wearedevelopers.com/videos/58-devops-maturity-check-a-way-to-balance-autonomy-and-alignment) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)