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# Change Manager

- **Company:** Healthfirst
- **Location:** New York, NY, United States
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Systems Development Life Cycle, Scaled Agile Framework
- **Published:** May 27, 2026
- **Apply:** https://www.juju.com/job/00000000g339l2

## About the Role

+ Bachelors degree from an accredited institution or equivalent work experience with a high school degree or GED from an accredited institution.

 + Ability to communicate verbally and in writing in a clear, concise, grammatically correct, and professional manner

 + Proven experience driving business automation projects through phases such as initial business analysis, requirements gathering, development, architecture design, implementation and configuration, integration efforts and ongoing support to end-users.

 + Change management experience that includes defining scope of a project, adhering to appropriate enterprise SDLC requirements, and winning the buy-in of department management and employees.

 + Prior experience working on cross-functional, transformational, and//or other significant complex projects.

Preferred Qualifications:

 + Experience leading large scale change initiative in a health plan setting

 + Demonstrated understanding and practical experience using Agile methodologies. Exposure to Scaled Agile (SAFe) preferred.

 + Experience working with health plan operations and IT

 + Experience working as a project manager in a healthcare setting

 + Experience with adult learning and development

 + Exposure to claims, provider payment, provider onboarding, or contracting operations within a healthcare payor environment.

## Description

+ Manages assigned initiatives, including workplan development, stakeholder management, change management, implementation, success measurement, and communication of project status to business stakeholders.

 + Partners with IT and Delivery teams in the delivery of technical components within existing frameworks and methodologies required by Healthfirst.

 + Works across multiple departments in the development of business requirements and associated artifacts by developing a deep understanding of business needs, and by collaborating closely with peers, leaders, and staff throughout Operations to ensure the appropriate parties are contributing.

 + Works with team members to develop comprehensive process improvement and implementation plans, assisting with operational readiness efforts to ensure seamless transition from legacy to new.

 + Prepares presentations and delivers oversight reports. Reports status to leadership, and escalates changes, issues, and risks for resolution as needed.

 + Takes initiative, thinks analytically, and works independent of supervision as appropriate or needed.

 + Stays current with technology, processes, and best practices and leverages knowledge to identify opportunities for training and process improvement.

 + Develops, formulates, recommends, and implements decisions regarding policy, standards methods, procedures, and functions.


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