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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Manager - **Company:** InfiCare Inc - **Location:** Dallas, TX, United States - **Experience:** Experienced - **Salary:** $112,320.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Data Centers, Linux, Middleware, Microsoft Exchange Server, Windows Servers, Oracle (Applications), SQL Databases, Backup and Restore, System Availability, Information Technology, Performance Monitor - **Published:** June 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=94e3e45d6a40d8f0 ## About the Role Do you have experience in Windows?, Technical Understanding (must-have) * Hands-on understanding (not deep SME) of: * Linux / Windows servers * Oracle / SQL databases * Storage & Backup systems * Active Directory / Exchange * Certificate lifecycle management * Middleware platforms Functional Skills * Strong understanding of: * ITIL / Managed Services model * SLA / KPI / Performance reporting * Incident, Problem, Change management Soft Skills * Strong communication (customer-facing role) * Leadership and team handling * Problem-solving and decision making * Ability to work in fast-paced production environment Experience * 8-12+ years in IT infrastructure / managed services * 3-5 years in Service Delivery / Service Manager role * Experience handling enterprise customers and large teams Success Measures (What Good Looks Like) * SLA compliance consistently met * Customer satisfaction (CSAT) positive * Reduced incidents / faster resolution * Strong reporting and transparency * Stable operations with minimal escalations, * Data center: 6 years (Required) * Active Directory: 7 years (Required) * Microsoft Exchange: 4 years (Required) ## Description Service Manager will be responsible for end-to-end delivery of managed services for ECS environment covering Linux, Windows, Oracle, SQL, Storage, Backup, Active Directory, Exchange, Certificates, and Middleware. This role ensures: * Smooth daily operations * Meeting SLA/KPI commitments * Strong customer engagement * Effective leadership of technical teams, 1. Service Delivery & Operations * Manage day-to-day operations of ECS services across all technical towers * Ensure services are delivered as per agreed SLAs/Scope of Work * Maintain high availability, performance, and stability of systems * Drive quick resolution of incidents, problems, and service requests 2. Team Management & Leadership * Lead and manage multi-technology teams (Exchange, Active Directory, Linux, Windows, DB, Storage, etc.) * Ensure team has right skills, training, and coverage * Allocate work and track performance of team members * Act as single point of escalation for technical and delivery issues 3. SLA / KPI / PI Management * Monitor and ensure compliance with: * SLA (Service Level Agreements) * KPI (Key Performance Indicators) * PI (Performance Indicators) * Identify risks proactively and take corrective actions * Work with teams to improve performance metrics continuously 4. Reporting & Governance * Prepare and present: * Weekly / Monthly service reports * SLA & KPI dashboards * Incident and problem trend reports * Provide clear, executive-level updates to customer and leadership * Support governance meetings like MBR/QBR 5. Customer Management * Act as primary interface with customer for day-to-day operations * Understand customer priorities and align service delivery accordingly * Build strong relationships and ensure customer satisfaction * Handle escalations and drive timely resolution 6. Risk, Issue & Change Management * Identify delivery risks and operational issues proactively * Ensure all issues are tracked and resolved with proper ownership * Manage change implementations with minimum business impact 7. Continuous Improvement (CSI) * Identify improvement opportunities in: * Automation * Process optimization * Cost efficiency * Drive initiatives to improve service quality and efficiency ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Developer’s Perspective: Overview of the Tezos Blockchain Ecosystem](https://www.wearedevelopers.com/videos/237-developer-s-perspective-overview-of-the-tezos-blockchain-ecosystem) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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