> Markdown version of [/jobs/ext/93444-help-desk-specialist](https://www.wearedevelopers.com/jobs/ext/93444-help-desk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist - **Company:** SKYLINEDX USA, INC. - **Location:** San Diego, CA, United States - **Experience:** Starter - **Salary:** $50,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Business Software, Cloud Computing, Collaborative Software, Cyber Security, Computer Networks, Computer Literacy, Microsoft Management Console, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), TCP/IP, Wi-Fi Technology, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c67dd097987e8345 ## About the Role Do you have experience in Time management?, Do you have a Associate's degree?, * Associate, or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field preferred * 1-3 years of experience in IT Helpdesk, desktop support, or technical support roles. * Working knowledge of Microsoft Windows, Microsoft 365, and common business applications. * Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, switch, firewall and Wi-Fi. * Familiarity with Active Directory, Azure, endpoint management, ticketing systems, Fax and Intune. * Experience supporting laptops, printers, mobile devices, and collaboration tools. * Understanding of IT security best practices, data protection, and access management. * Experience with regulated environments or standards such as ISO27001, ISO13485, or GAMP5 is a plus. * Strong analytical and problem-solving skills * Ability to troubleshoot and resolve technical issues efficiently. * Ability to explain technical issues clearly to non-technical users * Good time management and prioritization skills * Ability to work independently and manage multiple priorities * Good documentation and reporting skills * Structured, quality-oriented, and security-aware working approach * Willingness to continuously learn and adapt to new technologies * Excellent written and verbal communication skills with a high level of computer proficiency. * Ability to multitask, work with self-discipline, good judgment, and independence is necessary. * Flexibility with respect to working hours based on client and company needs., #valueformoney #playtogethertowin #amazingthingshappen #cogitoergosum ## Description Join our dynamic team as a Help Desk Specialist and become the first point of contact for technical support within our organization! In this energized role, you will deliver exceptional IT support to users, troubleshoot software and hardware issues, and ensure seamless computer management across various operating systems. The IT Helpdesk Specialist is responsible for providing first-level technical support to employees across the organization. This role supports hardware, software, networking, and cloud-based systems to ensure efficient day-to-day business operations. The position serves as the primary point of contact for IT incidents, service requests, and user support while maintaining a high level of customer service and compliance with company security policies., * ·Serve as the first point of contact for IT support requests and incidents. * Diagnose and resolve common hardware, software, and connectivity issues * Escalate complex issues to 2nd or 3rd line support when necessary * Assist with onboarding and offboarding of employees (IT-related activities) * Support installation, configuration, and replacement of end-user devices * Accurately log, track, and update support tickets * Follow IT procedures, service level agreements (SLAs), and escalation paths * Document solutions, FAQs, and user guides to improve self-service and efficiency * Follow security policies and data protection guidelines when handling incidents * Recognize and report potential security incidents or suspicious activities * Ensure proper handling of company equipment and information * Identify recurring issues and suggest improvements to IT services * Contribute to maintaining a positive and professional IT service experience * Communicates all computer network, system and service problems and outages immediately to the IT Manager. * Ensure systems comply with internal IT policies and external regulatory requirements. * Perform additional responsibilities as delegated by department manager. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)