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# Tech Support

- **Company:** Mutual Trading Company
- **Location:** El Monte, CA, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Office, Information Technology
- **Published:** June 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=763e6ead5b59c217

## About the Role

Do you have experience in Typing?, Do you have a Associate's degree?, * Ability to sit for a majority of the working day

 * Ability to type on the computer for extended periods of time
 * Ability to reach, bend, kneel, and lift up to 25 pounds on occasion
 * Working Conditions
 * Noise Level: Normal to Loud while indoors

Other Requirements

 * Intermediate level English - Read/write/speak/listen
 * Basic level Japanese preferred - Read/write/speak/listen
 * Ability to work independently and as a team
 * Ability to adapt to frequent changes in assignments and workload
 * Associate's Degree or above required. Bachelor's Degree in information technology or other related field preferred
 * 3 - 5 years of experience as IT Technician or other relevant experience preferred

Knowledge and Skills

 * Problem-solving skills
 * Intermediate Microsoft Office proficiency
 * Communication and interpersonal skills
 * Type a minimum of 40 WPM
 * Up-to-date IT knowledge
 * Knowledge of software and operating systems
 * Knowledge of Japanese foods and sakes preferred

## Description

* Act as initial contact for all internal technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and internet access problems
 * Escalate the issue and communicate with vendors for solution when necessary
 * Perform installs, upgrade, moves, and changes for computer workstation hardware and software, printers, and other peripherals.
 * Coordinate with vendors to update, maintain, and repair hardware, phone operating system, and network to ensure optimal performance
 * Identify and order necessary equipment and components to ensure smooth Company operations
 * Maintain records, logs and reports of assistance
 * Manage IT asset inventory and asset tags
 * Manage and maintain Company software applications including user credentials, master files, backup files, and logs
 * Attend Company events and functions outside of normal working hours
 * Other duties as required from manager
 * Obligation to answer to all management as requested


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