> Markdown version of [/jobs/ext/934839-it-support-engineer-i-ots](https://www.wearedevelopers.com/jobs/ext/934839-it-support-engineer-i-ots). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer I, OTS

- **Company:** Amazon.com, Inc.
- **Location:** Tracy, CA, United States
- **Salary:** $52,000.0 - $85,280.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Data Cabling, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), OSI Models, System Center Configuration Manager, Windows Servers, Network Service, TCP/IP, Transport Layer Security, Enterprise Software Applications, System Availability, Computer Equipment
- **Published:** June 2, 2026
- **Apply:** https://careerlink.com/job/job_synd/3116755667--it-support-engineer-i-ots/

## About the Role

BASIC QUALIFICATIONS - 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

 - 2+ years of troubleshooting in a multi-user high availability environment experience
 - 2+ years of PC repair, troubleshooting, deployment and liquidation experience
 - 1+ years of IT client, server, and network service delivery experience
 - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
 - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
 - 2+ years of supporting and maintaining a corporate network environment experience
 - High school or equivalent diploma
PREFERRED QUALIFICATIONS - 2+ years of computer networking experience

 - Experience supporting video conference and teleconference equipment

## Description

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs., Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.

 - Ensuring infrastructure networking and computing systems remain available during production hours.
 - Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
 - Managing local technical projects.
 - Maintaining or creating policies, procedures, and processes.
 - Identifying root-causes of operational issues and process inefficiencies.
 - Supporting customers from multiple buildings in the area, as well as remote customers.
 - Traveling within your local or regional area to support our customers.


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [What Makes Open Source Work: Licensing and Beyond](https://www.wearedevelopers.com/videos/1416-what-makes-open-source-work-licensing-and-beyond)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)