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# Program Officer, Instructional Design

- **Company:** International Rescue Committee
- **Location:** El Paso, TX, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Program Design Languages
- **Published:** May 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c3edc19e2b6a3770

## About the Role

Do you have experience in Training program design for professional development?, * Bachelor's Degree in instructional design, education, or other relevant field (or equivalent work experience and/or certification)

 * Graduate degree highly desired
 * Minimum four years of experience developing and implementing training, technical assistance, capacity-building, or education programs
 * Fluent in English required, both spoken and written; proficiency in Spanish highly preferred.
 * Proven ability to develop training curricula, help documentation and other support materials
 * Deep understanding of instructional design principles (including adult learning theory)
 * Instructional Design certification preferred
 * Experience contributing to program monitoring and evaluation (data collection, management, and reporting)
 * Experience with webinar software
 * Top-notch writing, editing, and presentation skills
 * Proficiency with the MS Office suite
 * Ability to work independently and meet strict deadlines in a fast-paced, detail-oriented environment
 * Fast learner, creative problem solver
 * Experience engaging with subject matter experts and building collaborative trainings
 * Excellent interpersonal and communication skills: ability to effectively liaise with colleagues on all levels in a multicultural environment
 * Familiarity with ORR unaccompanied children programming a plus
 * Employment contingent on successful acquisition of a Tier 2 Certificate of Public Trust government background investigation

Working Environment: Standard office and/or remote working environment. This role may require working remotely full or part time and part time remote employees may be required to share workspace.

## Description

* Assist the sub-contract team in successfully executing a vision for call center staff training and development
 * Work closely with subject matter expert teammates to conduct learning needs assessments, establish learning objectives, and design and develop content
 * Ensure that training needs of call center staff are supported and met through iterative products that respond to learner feedback
 * Facilitate virtual and in-person training programs
 * Develop eLearning modules, job aids, and other multimedia learning tools
 * Contribute to the Call Specialist Handbook development and ongoing updates as needed
 * Identify and implement educational technologies to support training approaches
 * Assist in maintaining training records for call center staff
 * Evaluate training for efficacy and adjust methodology and materials as needed to improve understanding of information by call center staff
 * Support the program's established training plan, Indirect reporting: N/A
Other internal and/or external contacts: Works closely with subject matter experts, may have a communication role with contractor (Hendall) or funder (ORR) on an as needed basis


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