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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Consulting - Managed Services - AI, IT and Automation Senior Manager - **Company:** Ernst & Young LLP - **Location:** Grandview Heights, OH, United States (Remote available) - **Experience:** Expert - **Salary:** $151,500.0 - $346,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, JIRA, Microsoft Azure, Cloud Computing, Configuration Management Databases, Github, Information Technology Operations, Interoperability, Prometheus, Zero Trust Network Access, Systems Integration, Azure Automation, Microsoft Power Automate, Cloud Monitoring, Large Language Models, Snowflake, Grafana, Mttr, AI Platforms, Uipath, Kubernetes, Collibra, Machine Learning Operations, Terraform, Splunk, Software Version Control, Dynatrace, Devsecops, Key Vault, Servicenow, Databricks - **Published:** June 24, 2026 - **Apply:** https://dejobs.org/x/x/2BF3B6FB23A642B299854DDF66C9FB31/job/ ## About the Role * A standardized tooling blueprint and managed services framework adopted across multiple client engagements. * Measurable improvements in SLA attainment, MTTR reduction, and automation coverage . * Secure, compliant AI services operating in production with documented controls and monitoring. * Clear value realization tracked through KPIs, FinOps metrics, and client feedback. To qualify for this role you must have * 12-14+ years of experience in enterprise architecture, platform engineering, or IT operations. * 4+ years designing or operating managed services and/or SRE-based operating models. * 3+ years working with AI/ML or GenAI platforms (LLMs, RAG, MLOps). * Strong experience integrating ITSM, cloud, automation, observability, and security tooling. * Excellent client-facing communication and executive storytelling skills. Ideally, you'll also have * AI-enabled managed services in regulated industries. * Automation CoE, platform engineering, or cloud transformation leadership. * Commercial experience with managed services contracts, SLAs, and value-based pricing. What we look for We seek individuals who are proactive, adaptable, and eager to learn. Top performers in this role demonstrate a commitment to excellence and possess strong analytical skills, enabling them to navigate complex challenges effectively. ## Description * Lead client discovery sessions, platform assessments, and tooling rationalization workshops across AI, automation, and IT operations. * Translate business objectives into managed service architectures, platform roadmaps, and operating models. * Develop business cases (TCO/ROI) and outcome-based value narratives tied to cost reduction, resiliency, speed, and risk mitigation. * Present executive-level recommendations explaining tooling choices, trade-offs, and long-term sustainability. * Reference Architecture & Framework Development * Design, document, and evolve EY's AI-Led Managed Services Framework, covering: * Strategy & Value: outcomes, KPIs, funding and consumption models * Process & ITIL v4: Incident, Problem, Change, Request, Knowledge, CMDB * Platform & Integration: cloud landing zones, APIs, event-driven patterns * AI & Automation: GenAI, LLM/RAG patterns, MLOps, RPA/ITPA orchestration * Security & Risk: identity, data protection, Responsible AI guardrails * SRE & Observability: SLOs/SLIs, error budgets, runbooks, auto-remediation * FinOps: unit economics, cost optimization, capacity management * Produce reference architectures, decision matrices, control catalogs, and reusable accelerators. * Platform & Tooling Orchestration * Architect and integrate end-to-end toolchains spanning: * Cloud & DevSecOps: Azure (preferred), AWS, GCP; Kubernetes; Terraform; GitHub/Azure DevOps; GitOps * Data & AI: Azure OpenAI, Databricks, Snowflake, vector databases, MLOps pipelines, prompt/version management * Automation: UiPath, Power Automate, Azure Automation, event-driven workflows * ITSM & AIOps: ServiceNow, Jira Service Management, Dynatrace, Azure Monitor, Prometheus/Grafana * Security: Entra ID, Key Vault, Sentinel/Splunk, DLP and data governance tools * Ensure interoperability, scalability, and operational simplicity across platforms. * Delivery Leadership & Service Transition * Provide architecture leadership from design through transition into managed operations . * Define SLAs, SLOs, OLAs , service catalogs, and automation backlogs. * Guide service onboarding, knowledge transfer (KCS), runbook creation, and CMDB population. * Drive increased automation coverage and reduced MTTR through self-healing and AIOps patterns. * Governance, Risk & Responsible AI * Embed Responsible AI principles, model risk management, and safety controls into managed services. * Ensure alignment with Zero Trust, SOC 2, ISO 27001, NIST, GDPR, HIPAA, and industry regulations as applicable. * Define monitoring for model performance, drift, bias, lineage, and auditability. * Practice Contribution & Thought Leadership * Support proposals, RFPs, solution design, and pricing models (FTE-based, consumption-based, outcome-based). * Mentor architects and engineers across AI, automation, platform, and operations domains. * Contribute to EY assets, playbooks, demos, and points of view for clients and internal teams. ## Related Videos - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [How to achieve web automation with UiPath](https://www.wearedevelopers.com/videos/310-how-to-achieve-web-automation-with-uipath) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Azure AI Foundry for Developers: Open Tools, Scalable Agents, Real Impact](https://www.wearedevelopers.com/videos/1541-azure-ai-foundry-for-developers-open-tools-scalable-agents-real-impact) - [RPA crash course for .Net developers – intro into the world of RPA from the perspective of a .Net developer](https://www.wearedevelopers.com/videos/271-rpa-crash-course-for-net-developers-intro-into-the-world-of-rpa-from-the-perspective-of-a-net-developer) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [What is Software Engineering in the Age of AI?](https://www.wearedevelopers.com/magazine/640-what-is-software-engineering-in-the-age-of-ai) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)