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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Specialist - **Company:** School Administrative Unit 70 - **Location:** Norwich, VT, United States - **Experience:** Experienced - **Salary:** $58,781.0 - $67,808.0 - **Contract:** Permanent contract - **Skills:** 3D Printing, Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Chrome OS, Web Content Management Systems, Linux, IBM Hardware Management Console, Issue Tracking Systems, Network Troubleshooting, Networking Basics, Web 2.0, Internet Protocol Telephony, Virtual Environment, Reliability of Systems, Fortinet, Cisco - **Published:** June 24, 2026 - **Apply:** https://api.schoolspring.com/api/Jobs/5793904?domainName= ## About the Role * Minimum of an Associates Degree preferred * 3-5 years of relevant experience Technical Knowledge & Skills * Operating Systems: Intermediate to advanced proficiency in macOS and ChromeOS. * Systems & Workflow: Experience with Incident IQ or similar K-12 ticketing platforms; ability to manage helpdesk workflows, asset tracking, and maintenance schedules. * Device Management: Experience with MDM systems (Google Admin, Mosyle) preferred. * Networking: Ability to troubleshoot basic networking issues; familiarity with Cisco, Wireless APs, FortiGate/Fortinet, and VoIP systems. * Instructional Tech: Familiarity with interactive boards, projectors, 3D printers, and Web 2.0 tools. * Administrative: Experience with Active Directory, backup/restore technologies, and website content management., * Customer Service: Exemplary interpersonal skills with the ability to work fantastically well with both technical and non-technical staff. Ability to work with staff, students, parents, and the community. * Adaptability: A self-starter capable of maintaining a positive attitude in a fast-paced environment with competing priorities. Ability to multitask and work independently. * Discretion: Strict adherence to confidentiality protocols at all times., 1. Effectively exchange and receive information and instructions, and respond to inquiries; 1. Communicate with others; 1. Observe students and staff to ensure safety ## Description Marion Cross Elementary School is seeking a dedicated Technology Support Specialist to provide comprehensive site-based technical assistance and systems administration within the Hanover, Dresden, and Norwich school districts. Joining a dynamic team of school-based technicians, the successful candidate will collaborate closely with peers to leverage collective expertise and provide robust Tier 2 technical support across the district. The successful candidate will serve as a vital liaison between the technology department and building staff, overseeing the full lifecycle of hardware while managing service requests and asset tracking through Incident IQ. This role requires a blend of technical proficiency in MDM platforms and network troubleshooting with strong interpersonal skills to deliver effective end-user training and support. We are looking for a proactive professional capable of maintaining system reliability and a positive service environment in a dynamic educational setting. Position begins immediately, open until filled. Benefits for this position can be found in the Administrative Support Standard Benefits., * Provide professional, timely end-user support for computers, A/V equipment, networks, and printing systems. * Instruct and assist users with varying technical skill levels, utilizing strong problem-solving and interpersonal communication. * Develop user-facing documentation and self-serve resources for common technical issues. * Provide occasional after-hours A/V and computing support for public events and board meetings. Systems & Hardware Management * Manage the full lifecycle of hardware: purchasing, provisioning, maintenance, repair, and ethical recycling. * Administer Mobile Device Management (MDM) systems (e.g., Google Admin, Mosyle) to deploy and maintain devices. * Support diverse operating systems including macOS, iOS, and ChromeOS, with occasional support for Linux and Windows in physical and virtual environments. * Manage Chromebook fleets, including acquisition, deployment, and specialized maintenance. * Assign and manage student and staff account roles and permissions. Infrastructure & Operations * Monitor infrastructure to ensure system reliability, performance, and security. * Assist with the organization and safety of tech department facilities and workspaces. * Maintain the ticketing system, providing consistent status updates to users via phone, email, and digital channels. * Ensure compliance with all SAU 70 District policies, procedures, and safety objectives. * Other duties as assigned This general outline illustrates the type of work, which characterizes the Job Classification. It is not an all-encompassing statement of the specific duties, responsibilities, and qualifications of individual positions assigned to the classification. Evaluation: Performance of duty responsibilities will be reviewed annually by the Director of Educational Technology and SAU IT Coordinator, with review input from Building Administration and Building Integrator ## Related Videos - [Web3: Embracing the Next Era of the Internet Within a Web2 Landscape](https://www.wearedevelopers.com/videos/635-web3-embracing-the-next-era-of-the-internet-within-a-web2-landscape) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [WeAreDevelopers LIVE - Build Real Things: Real-World Problems That Blockchain Actually Solves](https://www.wearedevelopers.com/videos/1369-wearedevelopers-live-build-real-things-real-world-problems-that-blockchain-actually-solves) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Should Tech Managers Be Developers First? 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