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# IT Service Management

- **Company:** Tata Consultancy Services Limited
- **Location:** Westerville, OH, United States
- **Experience:** Expert
- **Salary:** $100,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** Configuration Management, Release Management, Software Requirements Analysis, Systems Integration, Workflow Management Systems, Software Licensing, Servicenow
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7989fb7204c588ff

## About the Role

Do you have experience in Training & development?, * Thorough understanding of ITIL and IT Service Management concepts

 * Familiar with industry leading ITSM platforms like ServiceNow, BMC on functionalities, integrations and out of box features
 * Experience in designing, developing and documenting IT Service Management processes and workflows
 * Experience in developing ITIL process performance metrics, measurements and agreements
 * Knowledge of Service and Systems management applications including ticketing/workflow tools
 * Experience in driving end to end major incident management process
 * Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.
 * 10 Years of work experience in relevant skills

Manage Cross functional support for IT Life Cycle and Operations which includes

 * Planning and Analysis
 * Requirements Definition
 * Design Specifications
 * Asset Management
 * Software License Tracking
 * Technology Architecture
 * Integration and Testing
 * Implementation and Migration
 * Training and Knowledge Transfer
 * Documentation

## Description

Manage Cross functional support to ensure the Service Delivery which includes

 * Availability Management
 * Capacity Management
 * Performance Management
 * Service Level Monitoring and Reporting
 * Service Support which includes -
 * Incident Management
 * Problem Management
 * Configuration Management
 * Change Management
 * Release Management
 * Reporting SLRs


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