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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 IT Support Engineer - **Company:** LEDGENT - **Location:** Canby, OR, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $80,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, VoIP, Business Software, Issue Tracking Systems, Network Security, Networking Basics, Cloud Services, Internet Protocol Telephony, Information Technology, Laptops, User Administration, User Accounts - **Published:** June 30, 2026 - **Apply:** https://www.dice.com/job-detail/4d9e98ba-f86f-40fb-97ea-4ffe633fd471 ## About the Role One of our clients is seeking a skilled Tier 2 IT Support Engineer to join their growing IT services team. This role supports a variety of small and mid-sized business environments, providing technical troubleshooting, systems support, and customer-facing IT solutions. The ideal candidate is a strong problem solver who enjoys working with multiple technologies and delivering excellent service to end users. Prior Managed Services Provider (MSP) experience is required for success in this role., * 3+ years of professional IT support experience. * Previous experience working for a Managed Services Provider (MSP) is required. * Experience supporting Microsoft Windows environments. * Strong knowledge of: o Microsoft 365 o Active Directory o Desktop deployment and support o Basic networking concepts and troubleshooting * Experience diagnosing and resolving workstation, application, and connectivity issues. * Excellent customer service and communication skills. * Ability to manage multiple priorities in a fast-paced environment. * Valid driver's license and reliable transportation. * Ability to lift and move IT equipment as needed., * Multiple years of MSP experience supporting diverse client environments. * Familiarity with PSA/ticketing systems. * Experience with endpoint security solutions. * Understanding of VoIP technologies. * Exposure to cloud services, device management, and network security best practices., * Strong troubleshooting and analytical skills. * Dependable, accountable, and customer-focused. * Comfortable working independently and as part of a collaborative team. * Passionate about technology and continuous learning. * Able to thrive in an MSP environment supporting multiple clients and competing priorities. ## Description * Provide Tier 2 support for desktops, laptops, mobile devices, and business applications. * Troubleshoot and resolve hardware, software, operating system, and network-related issues. * Install, configure, and maintain Windows workstations and related business technologies. * Support Microsoft 365 environments, including user administration and troubleshooting. * Manage and troubleshoot Active Directory user accounts, permissions, and group policies. * Assist with deployment, imaging, configuration, and maintenance of endpoint devices. * Support VoIP phone systems and related communications technologies. * Perform routine maintenance, updates, patching, and system upgrades. * Monitor system and network performance and assist with security-related initiatives. * Document technical procedures, configurations, and issue resolutions. * Utilize a ticketing system to manage and resolve support requests efficiently. * Provide onsite support to client locations when required. * Communicate technical information effectively to users with varying levels of technical expertise. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)