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# Microsoft Dynamics 365 Transformation Consultant

- **Company:** Stellent IT LLC
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics CRM, Microsoft Dynamics, Salesforce.Com, Model-Driven Development
- **Published:** June 30, 2026
- **Apply:** https://www.dice.com/job-detail/970076eb-914b-4425-9b7f-c2dc4b8da904

## About the Role

Local Candidates only. Must have financial experience & LinkedIn, * 8+ years of relevant professional experience.

 * Strong hands-on experience with Microsoft Dynamics 365 CRM, specifically the customer service model-driven application, including working knowledge of email-to-case and system-to-case management.
 * Demonstrated experience with highly customized D365 environments (not out-of-the-box implementations).
 * Strong business analysis skills, including process diagramming and business requirements documentation.
 * Proven track record leading end-to-end digital transformation projects, including managing user adoption challenges.
 * Excellent communication and stakeholder management skills, with the ability to engage both business and technical audiences, document pain points, and present to leadership.
 * Strong negotiation skills for working cross-functionally with transformation teams.

Preferred Qualifications

 * Experience conducting user training sessions and solution demonstrations.
 * Salesforce CRM experience.
 * Experience integrating Dynamics 365 with GenAI and Copilot capabilities.
 * IM Operations domain experience.

## Description

Client is seeking an experienced Microsoft Dynamics 365 Transformation Consultant to lead end-to-end digital transformation initiatives centered on a highly customized D365 CRM environment. This role requires a hands-on consultant who can bridge business and technical stakeholders, drive user adoption, and guide the organization through process and system change within a complex, customized Dynamics 365 implementation., * Lead end-to-end digital transformation projects involving Microsoft Dynamics 365 CRM, from requirements gathering through deployment and adoption.

 * Assess and document existing email-to-case and system-to-case management workflows within a highly customized D365 customer service model-driven application.
 * Create process diagrams and document detailed business requirements in partnership with stakeholders.
 * Manage user adoption efforts and proactively address adoption challenges across impacted teams.
 * Partner closely with IM Operations stakeholders to understand user pain points, translate them into actionable documentation, and present findings and recommendations.
 * Negotiate priorities and scope with the transformation team to align business needs with delivery timelines.
 * Support user training sessions and solution demos as needed.


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