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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst (Onsite) - **Company:** Gsk Solutions Inc - **Location:** Middletown, CT, United States - **Salary:** $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Office, User Administration, User Accounts - **Published:** June 15, 2026 - **Apply:** https://www.dice.com/job-detail/98db778e-0512-4262-b487-873d28fbc8a1 ## About the Role * Must pass drug screening * Must pass background check (local, state police, FBI Fingerprint, and Child Protective Services) * Must possess CT drivers license * Must be able to drive * Must be able to lift 25lbs * candidates authorized to work without restrictions will be considered., In addition, the agency requires: A minimum of one (1) year of prior experience demonstrating the following knowledge and skills: * PC Hardware and software installation * End user support - face to face and via telephone * Excellent customer service skills It's highly desirable that the candidate also have: * Experience with computer system and user administration. * Technical familiarity with Microsoft Active Directory. * Experience with Windows 10,11 * Experience with Office 365 * Experience with Device Management, Device Imaging, Device Troubleshooting Top Skills & Years of Experience Type Category, Operating Systems Windows 10 Windows 11 Proficient (4-6 Years) No Skills Others Communication skills both verbal and written Proficient (4-6 Years) No Skills Others Learning ability Proficient (4-6 Years) No Skills Others Team work Proficient (4-6 Years) No Skills Security Active Directory Proficient (4-6 Years) ## Description The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required., We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing. ## Related Videos - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [How to Assess and Hire Talent: The Skills-Based Hiring Playbook for the AI Age](https://www.wearedevelopers.com/videos/1488-how-to-assess-and-hire-talent-the-skills-based-hiring-playbook-for-the-ai-age) - [Skills-First Hiring: The Future of Work Needs More Than Resumes](https://www.wearedevelopers.com/videos/1319-skills-first-hiring-the-future-of-work-needs-more-than-resumes) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)