> Markdown version of [/jobs/ext/946224-lab-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/946224-lab-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lab IT Support Engineer - **Company:** Stellent IT LLC - **Location:** Cambridge, MA, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Computing Platforms, Client Server Models, System Configuration, Data Recovery, Desktop Computing, Domain Name System (DNS), Network Troubleshooting, Windows Servers, Networking Basics, Windows Desktop, Connectivity Problems, System Availability, Software Troubleshooting, Firewalls (Computer Science), Information Technology, User Administration - **Published:** June 16, 2026 - **Apply:** https://www.dice.com/job-detail/9204a6e5-d41a-41bc-ac15-f5d65b2b9a7d ## About the Role * Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience. * 3+ years of IT support experience in laboratory, scientific, pharmaceutical, biotechnology, life sciences, or research environments. * Experience supporting Windows desktop operating systems and workstation deployments. * Experience performing Windows 10 to Windows 11 upgrades and migrations. * Knowledge of Windows Server administration. * Experience with Active Directory environments. * Understanding of networking fundamentals including DNS, ports, firewalls, and connectivity troubleshooting. * Experience supporting instrument-connected computers and scientific laboratory equipment. * Strong troubleshooting and problem-solving skills. * Excellent communication and customer service skills., * Experience supporting laboratory instruments in biotech, pharmaceutical, or research environments. * Familiarity with client/server scientific applications and laboratory systems. * Experience working directly with instrument vendors and software providers. * Familiarity with scientific applications such as: + Unicorn + ChemDraw / ChemOffice + Similar laboratory and scientific software platforms * Experience supporting regulated laboratory environments. * Understanding of backup, recovery, and system lifecycle management practices. Desired Technical Skills: * Windows 11 Deployment & Support * Windows Server Administration * Active Directory * DNS & Network Troubleshooting * Firewall & Port Configuration * Scientific Instrument Support * Instrument-to-PC Connectivity * Client/Server Laboratory Systems * Vendor Coordination * Desktop Support * Backup & Recovery Processes * Scientific Software Support ## Description * Execute Windows 11 upgrades for laboratory workstations and instrument-connected systems. * Coordinate upgrade activities with instrument vendors, scientists, and laboratory stakeholders. * Work alongside vendors during onsite or remote upgrade activities. * Follow vendor-provided installation and configuration procedures for scientific software and instrument systems. * Assist with troubleshooting software, operating system, and connectivity issues that arise during upgrades. * Support post-upgrade verification activities and remain engaged to resolve technical issues identified during testing. * Document upgrade activities, issues, resolutions, and system configurations. Laboratory IT Support * Provide technical support for scientific instruments and associated computer systems. * Support both standalone and client/server laboratory instrument environments. * Troubleshoot instrument-to-PC connectivity issues, including network, communication, and hardware-related problems. * Collaborate with scientists, laboratory staff, vendors, and IT teams to resolve technical issues. * Assist with software installation, configuration, maintenance, and upgrades for laboratory applications. * Maintain system availability and ensure laboratory users receive timely support. Infrastructure & Systems Support * Support Windows-based laboratory computing environments. * Assist with Windows Server administration and maintenance activities. * Support Active Directory integration and user access management. * Troubleshoot networking issues including DNS, ports, firewalls, and connectivity problems. * Assist with backup and recovery activities as required. * Work with enterprise IT teams to ensure laboratory systems remain compliant with organizational standards. Vendor & Stakeholder Coordination * Serve as a liaison between laboratory personnel, instrument vendors, and IT teams. * Coordinate vendor support activities and technical troubleshooting sessions. * Ensure laboratory systems remain operational throughout upgrade and support activities. * Communicate project status, risks, and issues to stakeholders. ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [Winning the Hybrid Cloud](https://www.wearedevelopers.com/videos/432-winning-the-hybrid-cloud) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)