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# Regional IT Field Support-PA

- **Company:** Dental Care Alliance, LLC
- **Location:** Jenkintown, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Software Applications, Information Technology
- **Published:** June 17, 2026
- **Apply:** https://www.dentalcarealliance.net/dental-jobs/business-and-support-careers/35386/

## About the Role

* Bachelor's degree in Computer Science or a related field.

 * 5 years of experience in a senior position on an IT support team.

 * Strong technical background in desktop support, networking, and software applications.

 * Excellent communication and customer service skills.

 * Strong leadership and team management skills.

 * Knowledge of ITIL or other IT service management frameworks is a plus.

 * Certification in ITIL or other related areas is a plus.

## Description

The Regional IT Field Support is responsible for managing and coordinating the IT support activities within a specified region. This includes overseeing technical issues, ensuring prompt problem resolution, and supervising field support specialists. The role requires advanced technical skills, leadership abilities, and a strong commitment to customer service.

Responsibilities

Principal Duties and Responsibilities (Essential Functions):

 * Provide first and second level support to end-users for PC, server, mainframe applications, and hardware.

 * Interface with third-party vendors to resolve complex network issues as part of a coordinated response to an incident.

 * Travel to various offices within the region to install, update, and repair hardware and software systems.

 * Provide technical support via phone, email, and in-person to users in the area, ensuring timely resolution of issues.

 * Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.

 * Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

 * Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.

 * Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

 * Conduct research on emerging products, services, protocols, and standards in support of desktop technology procurement and development efforts.

Work Environment:

This position is on-site and up to 75% local travel

Physical Demands:

Must be able to lift 50 lbs and accomplish IT Support service tasks involving inventory, system installations, network implementations, and miscellaneous tasks related to IT Support.


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