> Markdown version of [/jobs/ext/947535-it-operations-technician](https://www.wearedevelopers.com/jobs/ext/947535-it-operations-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Technician - **Company:** Magna International, Inc. - **Location:** Mesa, AZ, United States - **Contract:** Permanent contract - **Skills:** Zebra (Programming Language), Microsoft Windows, Data Synchronization, Health Information Management, Information Technology Operations, Microsoft SQL Server, Windows Servers, Power BI, SAP (Applications), SAP Materials Management, Screenshots, Software Engineering, SQL Stored Procedures, Systems Integration, Freeform SQL, SAP Integration Solutions, Sap Production Planning, Information Technology, Operational Systems, Powerapps - **Published:** June 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=24a916c67684860e ## About the Role Do you have experience in Windows support?, Do you have a Trade school?, * Completed Computer Science or Technical Education (college, university or similar) * Several years of operating experience in production environment * Knowledge of various operational system derivatives e.g. Microsoft Windows Server * Advanced knowledge MES-to-ERP integration (SAP) * Advanced knowledge Writing complex SQL queries, stored procedures, and views * Advanced knowledge in the Windows Server, MS SQL environment, Power APPs/Automate * Power BI (Dashboard development, DAX, Data modeling) * SAP Production Planning (PP) * SAP Materials Management (MM) * Label generation and printing systems integration * Barcode scanners and label printers (Zebra, Honeywell, etc) Your preferred qualifications * Analytical and problem-solving skills * Time Management & Organizational skills ## Description * Troubleshoot and support MES plant floor related issues * Collaborate with IT MES analyst to deliver reliable system performance and continuous improvement. * Document incidents, resolutions, and create support guides for recurring issues. * Participate in MES enhancements, system upgrades, and testing cycles. * Champion and maintain an open issues list * Basic MES client troubleshooting (connectivity, login issues, data sync) * Assist with MES workstation setup and hardware configuration (PC, HMIs) * Support shop floor printers, integration, updates and setup with MES * Basic configuration and troubleshooting of torque guns * Escalate software issues * Daily production readiness check before Shift starts * Report on MES and plant equipment issues * Train users on how to login, and MES screen functions * Provide first day support for production associates * Collect logs, screenshots, timestamps and user issues to level 2 support * Assist MES Analyst with simulation, troubleshooting and MES testing * Help systems Admin with plant floor patch tracking, system health checks and hardware status reporting * Follow SOPs and checklist provided by Level 2 support during MES upgrades or reconfigurations * Perform routine checks on torque guns, prints and scanners * Coordinate with Maintenance and Engineering teams related to MES issues (torque guns) * Assist quality and compliance Teams * Escalate unresolved issues related to the production floor * Strong communication with operators and line leads * Document issues and resolution steps * Willingness to work on rotating shifts and support on weekends * Eagerness to learn MES processes, manufacturing systems and technical tools * Ability to remain calm and focus in a high-pressure production environment ## Related Videos - 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