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# Computer User Support Specialist (Journeyman) - 304687

- **Company:** DNI Delaware Nation Industries
- **Location:** Wright-Patterson Air Force Base, OH, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Software Applications, Networking Hardware, Software Engineering, Software Systems, SC Clearance, Information Technology
- **Published:** June 6, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8954978/computer-user-support-specialist-journeyman-304687

## About the Role

* High School Diploma or equivalent.

 * Proven experience (3+ years) in computer support, with a focus on customer service.
 * Relevant certifications such as A+, Network+, or Security+ are preferred.
 * Experience with troubleshooting, installations, and maintaining hardware and software systems.

Desirable Attributes:

 * Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
 * Excellent verbal and written communication skills.
 * Ability to work independently as well as collaboratively in a team environment.

Security Clearance: Must have or be eligible to obtain a Secret clearance from the U.S. Government.

## Description

Summary: The Computer User Support Specialist (Journeyman) is responsible for delivering advanced technical support and assistance to users within the organization. This role involves diagnosing and resolving complex hardware and software issues, providing training, and supporting the installation and maintenance of IT systems. The Specialist serves as a key resource for troubleshooting, ensuring user satisfaction, and optimizing the performance of computer systems., * Provide tiered support to users, identifying, troubleshooting, and resolving hardware and software issues.

 * Assist in the setup, configuration, and maintenance of computer systems, printers, and networking equipment.
 * Maintain detailed documentation of support requests, resolutions, and user training materials.
 * Conduct training sessions and provide guidance to users on best practices for using software applications and hardware.
 * Work closely with other IT staff to manage and implement system upgrades and enhancements.
 * Keep abreast of new technologies and industry best practices to ensure the currency of support services.

Work Environment: This position operates in an office setting, with potential instances requiring travel for on-site support.


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