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# IAM Operations Lead

- **Company:** Bupa
- **Location:** Staines-upon-Thames, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Identity and Access Management, Python (Programming Language), Windows PowerShell, Role-Based Access Control, Scripting, Okta, Cyberark, Data Analytics, SailPoint, Restful APIs
- **Published:** May 14, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=91a8d210ee50e789

## About the Role

Do you have experience in Scripting?, Do you have a Bachelor's degree?, * Bachelor's degree or equivalent experience in IT, Cybersecurity or related field.

 * Professional certifications such as CISSP, CISM, CISA or IAM-specific qualifications.
 * 7+ years' experience in cybersecurity or identity roles, including 5+ years in IAM operations leadership.
 * Expertise in identity lifecycle, RBAC, PAM and access governance.
 * Hands-on experience with IAM technologies such as SailPoint, CyberArk, BeyondTrust, Okta or Entra ID.
 * Strong understanding of regulatory frameworks (ISO 27001, NIST, GDPR).
 * Skilled in automation and scripting (PowerShell, Python, REST APIs).
 * Excellent stakeholder management, communication and problem-solving skills.
 * Proven experience managing teams, vendors, budgets and delivering large-scale IAM solutions.

## Description

* Lead the IAM Operations team, providing direction, coaching and support.
 * Oversee daily IAM operations including provisioning, de-provisioning, PAM, service accounts, role management and certification.
 * Drive automation and self-service enhancements for IAM processes.
 * Serve as escalation point for complex IAM issues, incidents and service requests.
 * Ensure operational SLAs and KPIs are met, driving continuous improvement.
 * Embed IAM controls aligned to NIST, ISO27001, GDPR and SOX.
 * Deliver data-driven IAM metrics to monitor effectiveness.
 * Partner with security, risk, audit and compliance teams on assessments and remediation.
 * Lead IAM incident response activities and coordinate issue resolution.
 * Identify and deliver improvements in IAM processes, including scripting and automation.
 * Act as trusted advisor to business units, ensuring controls balance security with usability.
 * Support JML process optimisation through close collaboration with HR and ITSM.
 * Communicate IAM performance, risks and initiatives to senior stakeholders.
 * Foster a security-first, zero-trust culture within IAM and across the organisation.
 * Lead and develop a high-performing team with strong accountability and collaboration.


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