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# Technical Support Engineer - Automotive Software & Systems

- **Company:** Viezu Technologies Ltd
- **Location:** Bidford-on-Avon, UK (Remote available)
- **Experience:** Experienced
- **Salary:** £28,000.0 - £34,000.0
- **Contract:** Temporary to permanent
- **Skills:** Data Systems, Issue Tracking Systems, Information Technology, Automotive Software
- **Published:** May 15, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=af22ae7130e243ca

## About the Role

Do you have experience in Technical support?, Do you have a High school diploma or GED?, * Strong IT skills and confidence using computer systems and software

 * Logical, analytical approach to problem-solving
 * Confident/professional when communicating with customers over the phone
 * Clear written and verbal communication skills
 * High attention to detail and good organisational ability
 * Ability to manage multiple tasks and work to deadlines
 * Willingness to learn specialist automotive systems and software

Desirable (but not essential)

 * Automotive diagnostics, aftermarket, or dealer support experience/knowledge
 * Motorsport, performance engineering, or calibration exposure
 * Telematics or vehicle data systems experience
 * Manufacturing, automation, or technical/engineering help desk/support roles, * A-Level or equivalent (preferred), * Customer service: 2 years (preferred)

## Description

* Provide technical support to dealers and customers via phone, email, and ticketing systems
 * Diagnose software, system, and vehicle-related issues methodically
 * Log and manage support cases accurately using CRM systems
 * Support product delivery and technical enquiries within SLA targets
 * Assist with dealer onboarding and technical guidance
 * Progress through a structured internal training programme
 * Develop into ECU file writing and calibration work as training milestones are achieved


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