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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Support Specialist - **Company:** AdvancedMD - **Location:** South Jordan, UT, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple Mac Systems, JIRA, BitLocker Drive Encryption, Microsoft Outlook, Spreadsheets, System Configuration, Ethernet, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Microsoft Office, Networking Basics, Remote Desktop Services, Azure Active Directory, Microsoft SharePoint, Software Engineering, User Provisioning Software, Enterprise Software Applications, Software Troubleshooting, Microsoft InTune, Information Technology - **Published:** May 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4370d26a7433f9e2 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's degree in Information Technology, Computer Science, or a related field - or equivalent hands-on experience * Prior experience in a technical support, help desk, or IT operations role preferred * Proficiency with Windows and Mac operating systems * Proficiency with common enterprise applications (Microsoft 365, Teams, Outlook) * Familiarity with Active Directory, Microsoft Intune, and Entra (Azure AD), including user provisioning and device management * Working knowledge of networking fundamentals - ethernet connectivity, VPN, Zscaler, port activation, and basic troubleshooting * Experience with Bitlocker, endpoint security tools, and device configuration * Comfort working with HR/IT automation platforms such as Aquera or similar SCIM based provisioning tools is a plus * Experience with Jira Service Management or a comparable ticketing system * Ability to manage a high volume of concurrent tickets and prioritize effectively * Strong verbal and written communication skills - able to work calmly and clearly with non-technical users under time pressure * Physically able to perform hands-on hardware tasks including lifting and moving equipment * Experience with incorporating AI into your daily workflow What Will Make us LOVE You * You're self-driven - you don't wait to be told what needs fixing, you spot it and solve it * You're comfortable being the person someone walks up to in a moment of frustration, and you handle it with patience * You have a positive attitude (training, resiliency, appreciate the growth from adversity) * You are highly team oriented and focus on the success of your peers as well as yourself * You are coachable and have proven ability to take feedback and implement it * Comfortability with Windows and Mac operating systems * Experience with Active Directory, Intune and Entra * Basic networking knowledge * Troubleshooting hardware and software * Familiarity with ticketing systems (Jira a plus) * Proficiency in Microsoft Office Suite (SharePoint a plus) * Understanding of remote desktop support tools ## Description Are you a hands-on problem solver who takes pride in keeping technology running smoothly for the people around you? Do you thrive in a fast-paced environment where every ticket is a new challenge and a chance to make someone's day easier? If so, AdvancedMD wants to hear from you. We're looking for a motivated and customer-focused Technical Support Specialist to join our IT Support team. In this role, you'll be the first line of defense for our internal workforce - diagnosing and resolving hardware and software issues, managing support requests through our Jira ticketing system, and keeping employees productive across our South Jordan office and remote locations. You'll also play a key role in onboarding new employees, offboarding departing ones, and maintaining our hardware inventory. Your contributions have real, daily impact on how well our teams operate. This is a great opportunity to be a part of a dynamic IT support organization within a fast-growing healthcare technology, * Serve as the first point of contact for internal technical support requests via Jira, email, chat, and walk-ups * Diagnose and resolve hardware issues including monitors, docking stations, laptops, headsets, webcams, keyboards, and peripherals - both in-office and shipped to remote employees * Troubleshoot software and application issues across Windows environments (Outlook, Microsoft Teams, GoTo, Bitlocker, VPN/Zscaler, and others) * Perform desk moves and relocations, including network port activation and workstation setup at new locations * Process employee and contractor offboarding, including account deprovisioning, hardware recovery, and access removal * Manage and fulfill equipment requests, including issuing loaner gear, processing asset based replacements (ABR) for out-of-warranty laptops, and deploying new devices * Maintain accurate hardware inventory records in Jira Assets and the equipment spreadsheet on a recurring basis * Manage offshore contractor access requests * Support audio/visual needs including conference room setup and office TV configuration * Accurately document issues, troubleshooting steps, and resolutions in Jira; keep tickets current and close them promptly upon resolution * Escalate complex or unresolved issues to senior IT staff with thorough context ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Don’t shoot yourself in the foot.](https://www.wearedevelopers.com/videos/580-don-t-shoot-yourself-in-the-foot) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Building a hypercar from scratch](https://www.wearedevelopers.com/videos/607-building-a-hypercar-from-scratch) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Should Tech Managers Be Developers First? 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