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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Representative - **Company:** PTC Inc. - **Location:** Houston, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Monitoring of Systems, Information Technology Operations, Virtual Private Networks (VPN), Network Security, Network Troubleshooting, TCP/IP, Computer Networking Systems, Information Technology, Laptops, User Accounts - **Published:** June 9, 2026 - **Apply:** https://www.dice.com/job-detail/890ef73d-049f-477b-8fcc-050e9c83a555 ## About the Role * Customer service mindset * Problem-solving ability * Technical aptitude * Attention to detail * Time management and prioritization * Cross-functional collaboration, * 1-3+ years of experience in IT support or help desk roles. * Associate's or Bachelor's degree in Information Technology or related field (or equivalent experience). * Experience supporting Windows and/or macOS environments. * Working knowledge of Microsoft 365 and common business applications. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). * Strong troubleshooting and analytical skills. * Excellent written and verbal communication skills. * CompTIA A+, Network+, or similar certification preferred. ## Description The IT Support Representative provides day-to-day technical support for the organization's hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams., User Support & Troubleshooting * Serve as the primary point of contact for IT-related support requests. * Troubleshoot hardware, software, network, and connectivity issues. * Provide remote and in-person technical support to end users. * Escalate complex technical issues to senior IT staff or external vendors. * Assist with onboarding new employees, including workstation setup and system access. * Provide basic user training and guidance on company systems and tools. System Maintenance & Administration * Set up and configure desktops, laptops, printers, and mobile devices. * Manage user accounts, passwords, and access permissions. * Install software updates, patches, and security configurations. * Monitor system performance and report recurring issues. * Maintain documentation of support tickets, resolutions, and IT procedures. Network & Security Support * Assist with troubleshooting network connectivity, VPN, and email issues. * Support cybersecurity best practices including endpoint protection and access controls. * Help enforce IT policies and data security standards. * Assist with maintaining backups and supporting disaster recovery procedures. Equipment & Asset Management * Track and manage IT inventory including hardware and licenses. * Coordinate equipment repairs and warranty claims when needed. * Maintain organized records of assigned equipment and assets. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)