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# Program Director - SAP S/4 HANA Service Management & Quote to Service

- **Company:** Tata Consultancy Services Limited
- **Location:** Edison, NJ, United States
- **Salary:** $180,000.0 - $250,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Systems Engineering, SAP (Applications), SAP Sales and Distribution, Information Technology, SAP S/4HANA
- **Published:** June 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=86acea119d2d582a

## About the Role

Do you have experience in Warranty issues management?, Do you have a Bachelor's degree?, * Deep expertise in SAP S/4HANA Service Management and Quote-to-Service (Q2S) processes

 * Proven experience in Aerospace & Defense (A&D) Aftermarket, including:

 * MRO / CRO operations

 * Service contracts and entitlements

 * Spare parts and service logistics

 * Strong experience designing and implementing end-to-end service lifecycle processes, including:

 * Service quotation and estimation

 * Service order execution

 * Maintenance and repair processes

 * Billing and revenue recognition

 * Hands-on expertise in SAP S/4HANA Service Management capabilities, including:

 * Service contracts, service orders, and service confirmations

 * Pricing and quotation for service offerings

 * Warranty and entitlement management

 * Installed base and equipment tracking

 * Strong integration across:

 * SD (Quote-to-Cash), * Strong understanding of contract-based and outcome-based service models

 * Experience with integration into:

 * MRO systems

 * PLM / engineering systems

 * Customer and partner ecosystems

 * Proven leadership in large-scale SAP S/4HANA transformation programs ($50M+)

 * Ability to define KPIs such as:

 * Service turnaround time

 * First-time fix rate

 * Contract profitability

 * Service revenue growth

 * Customer satisfaction / SLA adherence

 * Strong executive-level stakeholder management (CxO, operations, service leadership), * Strong executive leadership with proven experience leading service transformation programs

 * Ability to manage large global teams across business and IT functions

 * Excellent stakeholder management, negotiation, and executive communication skills

 * Strong governance, decision-making, and issue resolution capability

 * Ability to align multiple functional teams under a unified service transformation vision

 * Experience mentoring leaders and building high-performing consulting teams

 * Strong commercial acumen with focus on revenue and value realization, Qualifications : BACHELOR OF COMPUTER SCIENCE

## Description

Roles & Responsibilities
Strategic Leadership

 * Define and lead the Quote-to-Service transformation strategy leveraging SAP S/4HANA

 * Establish the target service operating model for A&D aftermarket service lifecycle (quote execution billing)

 * Drive shift toward service-centric business models and aftermarket revenue growth

Solution Design

 * Architect end-to-end Q2S and Service Management processes, including:

o Service quotation and costing
o Contract and entitlement management
o Maintenance / repair execution
o Service billing and financial integration

 * Design integrated processes across:

o Spare parts fulfillment
o Maintenance and service operations
o Customer interaction and service delivery

 * Align service processes with broader S/4HANA supply chain and finance architecture

Program Delivery

 * Lead cross-functional teams across service, supply chain, finance, and IT domains

 * Drive:

o Blueprinting and fit-gap analysis
o Solution governance and design approvals
o Testing and deployment readiness

 * Ensure >95% milestone adherence and high delivery predictability

 * Manage risks, dependencies, and business readiness across the transformation

Business Engagement

 * Act as trusted advisor to Service, Aftermarket, and Operations leadership

 * Lead workshops on:

o Service transformation
o Contract models and pricing
o Customer experience enhancements

 * Translate business strategy into scalable SAP-enabled service capabilities

Value Realization

 * Drive measurable business outcomes such as:

o Increased service revenue and margin
o Reduced turnaround time for repairs and service orders
o Improved first-time fix and SLA adherence
o Enhanced customer satisfaction and service quality

 * Define KPI dashboards:

o Service cycle time
o Order-to-cash cycle for services
o Contract performance and profitability
Transformation & Innovation

 * Enable transition to digital service enterprise models

 * Drive innovation in:

o Predictive maintenance an d proactive service
o AI-enabled service recommendations
o Field service optimization

 * Promote integration of service data across systems to build end-to-end visibility and control tower capabilities

Generic Managerial Skills, If any


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