> Markdown version of [/jobs/ext/966319-crm-business-analyst](https://www.wearedevelopers.com/jobs/ext/966319-crm-business-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CRM Business Analyst - **Company:** Primerica, Inc. - **Location:** Duluth, GA, United States (Remote available) - **Experience:** Expert - **Salary:** $80,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Agile Methodology, Confluence, JIRA, Integrated Development Environments, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, SQL Databases - **Published:** June 10, 2026 - **Apply:** https://primerica.wd1.myworkdayjobs.com/PRI/job/Duluth-GA/CRM-Business-Analyst_R-230062026 ## About the Role * Bachelor's degree or equivalent experience preferred * 2 years' experience as a business analyst in a software development environment preferred * Identifies and defines business requirements by quickly understanding business and technical requirements based on the input and opinions from a diverse group of users, peers and managers * Ability to clearly communicate business methods, processes, requirements, and standards to multiple project stakeholders including development, QA, business, marketing, and legal * Strong written communication skills with ability to creatively design documentation that meets and/or exceeds the end-user's expectations and the overall objective of the documentation * Creates and maintains user and business requirements by using agile stories and epics * Works closely with the QA team to identify and define test scenarios based on business requirements * Excellent written and oral communication skills * Solid personal organizational skills * Self-starter with track record of delivering quality work under tight deadlines * Strong business and design acumen to quickly understand business and user requirements * Ability to function well in a fast-paced, team-oriented environment * Ability to work independently with very little direction and/or supervision * QMF and SQL experience (preferred) * CRM or RMC experience preferred * Experience working in an agile Scrum process preferred * Agile software development methodologies * Demonstrated knowledge about key mobile platforms such as iOS and Android * Understanding of CRM or RMC systems preferred * Jira agile management * Confluence * Moderate to Advanced user of the Microsoft Office suite of products including Word, Excel, PowerPoint * Process flow applications such as Visio or Draw.io (preferred) ## Description * Ability to autonomously elicit requirements during meetings and interviews from a diverse group of stakeholders and users that span multiple user groups and departments * Documents business requirements in a suitable format that communicates the specific functionality that will be developed for the product and obtain appropriate approvals * Creates user specifications and facilitates the production of web-based software tools and mobile apps including issue management and enhancements * Manage and maintain all requirements materials and traceability matrices * Articulate and communicate requirements to product team members including software engineers, testers, UI developers and UX designers * Works closely with the Product Owner to create and maintain product roadmaps, epics, user stories, use cases and other product documentation * Serve as a product subject matter expert for an integrated product team * Participates in user acceptance testing and testing of new system functionality * Provides user support, when applicable, to help resolve issues * Protects the Company's authority to conduct business by complying with applicable legal and ethical standards ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [API, MCP or MCP App? Choosing the right surface for AI agents](https://www.wearedevelopers.com/videos/100305-api-mcp-or-mcp-app-choosing-the-right-surface-for-ai-agents) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)