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# Graduate Technical Support Engineer

- **Company:** Astec Industries Europe Limited
- **Location:** Omagh, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, AutoCAD, Microsoft Outlook, SolidWorks (CAD), Microsoft PowerPoint, Information Technology
- **Published:** May 15, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=da2f306c1255ac3a

## About the Role

Do you have a valid Driving License license?, Do you have experience in SolidWorks?, + Educated to Third Level (HND or above) in Mechanical/Electrical Engineering or other related discipline.

 + Proactive and courageous attitude towards Safety
 + Excellent attitude towards customer focus.
 + Strong interpersonal skills to work within a team, as well as on your own initiative.
 + Technically minded with excellent problem-solving skills.
 + Ability to manage multiple tasks at one time.
 + Proficient in the use of Microsoft packages including Outlook, PowerPoint, Word and Excel.
 + Excellent English verbal and written communication skills.
 + Strong computer and IT systems skills.
 + Ability to work effectively with a range of diversified cultures.
 + Hold a valid clean driver's licence and passport

Desired Criteria
*

 + Field service experience around plant / machinery
 + Experience working within the Materials Processing or Crushing/Screening/Conveyor industries
 + Manufacturing / fabrication experience.
 + AC electrical qualification/experience.
 + 2D & 3D Drawing Packages including Autocad & Solid Works.

## Description

Reporting to the Lead Technical Support Engineer, you will commence your Engineering career within our Technical Support Team.

You will be engaged with our customers and dealers to support our products that are sold worldwide. You will receive training across our product range and on our systems.

Work life will be varied, including having both a desk based and hands on role in our factories and field locations, with opportunity to travel internationally when needed.

You will work alongside our experienced engineers, providing input and developing your own skillset in engineering, troubleshooting and customer engaging skills.

About The Role

Key duties and responsibilities:

 * Provide technical product support to dealers and customers globally.
 * Troubleshoot, diagnose and resolve problems and breakdowns remotely.
 * Support our Astec Technical Assistance Centre's (ATAC) around the world.
 * Work closely with other departments to develop and document procedures and solutions.
 * Engage with our New Product Development team to help support delivery of robust and reliable machinery for our customers.
 * Support Quality Improvement Team (QIT) efforts to rapidly identify root causes and resolve manufacturing, assembly, and design related issues.
 * Develop technical content and administer technical training to customers and dealers as required.
 * Support all Health and Safety Policies and Regulations, always ensuring safe working practices.


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