> Markdown version of [/jobs/ext/96788-customer-success-systems-architect](https://www.wearedevelopers.com/jobs/ext/96788-customer-success-systems-architect). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Success Systems Architect - **Company:** Corsearch - **Location:** London, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Computing Platforms, Spreadsheets, Software as a Service, Data Governance, Data Integrity, Relational Databases, Excel Formulas, Pivot Tables, Raw Data, Salesforce.Com, Data Streaming, Systems Integration, Workflow Management Systems, Advanced Reports, Backend, Front End Software Development, Api Management - **Published:** May 15, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=284f24f4de0829d3 ## About the Role Do you have experience in Salesforce?, * Platform Expertise: Proven experience as a Power User or Admin in Planhat (strongly preferred) or Gainsight/ChurnZero. You must understand backend configuration, not just front-end navigation. * Excel Mastery: You are a "power user" of Excel. You must be highly proficient in VLOOKUPs, Pivot Tables, and complex formulas (expect a live assessment). * CRM Knowledge: Solid experience with Salesforce (SFDC) and how it integrates with CS platforms. * Data Literacy: A deep understanding of data attribution, relational databases, and (ideally) basic SQL. Essential Professional Skills * Extreme Autonomy: You have a proven track record of driving complex projects to completion without hand-holding. * Critical Thinking: You don't just "do" tasks; you analyze why a process exists and how to make it 10x more efficient. * SaaS Background: Experience in a post-sale SaaS environment is crucial to ensure the processes you build are "real-world" ready. ## Description We are looking for a hands-on, technically-minded Customer Success Systems Architect to take full ownership of our Planhat environment. Our current setup needs a total "under-the-hood" overhaul to fix data integrity issues and scythe onlale for 900+ users. This is not a generalist success role; we need a system "builder" who understands back-end architecture, data flows, and complex integrations. You will be responsible for transforming our CS platform from a "data dump" into a high-performance engine that drives actionable insights and operational excellence across the entire post-sales journey. Responsibilities and Duties 1. Planhat Architecture & Advanced Administration * System Ownership: Serve as the primary "Product Owner" for Planhat. You aren't just an end-user; you are the architect responsible for stability, accuracy, and scalability. * Backend Configuration: Build and maintain backend settings, including API integrations, data feeds, custom fields, user roles, and complex automation rules. * Workflow Design: Build and optimize playbooks and "Rules of Engagement" that reduce manual work and eliminate the team's dependency on offline spreadsheets. * Actionable Reporting: Help implement a new health score logic and build dashboards that turn raw data into specific actions for the CS team. 2. Data Integrity & SFDC Alignment * System Cleanup: Lead the initiative to fix our current "rubbish data" by auditing existing structures and implementing strict data standards. * Cross-Functional Sync: Work closely with RevOps and Finance to ensure Planhat and Salesforce (SFDC) sync seamlessly in real-time. * Proactive Health Monitoring: Establish automated processes to monitor data health and resolve gaps before they impact reporting. 3. Project Leadership & Autonomy * End-to-End Delivery: Drive projects from definition to execution. You must be able to define the outcome, build the backend logic, automate the process, and train the end-users. * Independent Execution: Work with minimal supervision. We need a "self-starter" who provides solutions and updates, not one who waits for a checklist of tasks. * Documentation: Create and maintain the "source of truth" documentation for all system processes and playbooks. ## Related Videos - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Developing the Backend with Stefan Lingler, CTO at Shpock](https://www.wearedevelopers.com/videos/100360-developing-the-backend-with-stefan-lingler-cto-at-shpock) - [Data Governance in the Era of AI](https://www.wearedevelopers.com/videos/1622-data-governance-in-the-era-of-ai) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Events like RSAC Get You CISOs. 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