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# 2nd Line Support Engineer

- **Company:** embs
- **Location:** Derby, UK
- **Salary:** £35,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Backup Devices, Windows Servers, Scripting
- **Published:** May 15, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=bba8abafa341b60a

## About the Role

Do you have experience in Technical support?, * Solid second-line experience in an MSP environment - SME and owner-managed clients a must.

 * Confident across Microsoft 365, Windows Server, networking, endpoint management, backup and security tooling.
 * Someone who can talk to a business owner and make them feel looked after, not confused.
 * A self-starter who thrives with autonomy and doesn't need hand-holding.
 * Curiosity around automation and AI - you don't need to be an expert, just open to learning.

Bonus Points For

 * RMM / PSA tooling experience.
 * Any scripting or automation background.
 * Azure or Microsoft certifications.
 * Having mentored or supported junior engineers or apprentices before.

## Description

A newly forming MSP with real pedigree not a start-up with a pitch deck, but a team with deep managed service heritage launching something they've been planning for a long time. Solid, reliable, client-first delivery at the core, with genuine automation and AI capability being layered on top.

They're two hires in. This is number two. Which means you won't just be filling a seat you'll be helping shape how the service desk looks, feels and runs for years to come.

The Role

You'll own daily service delivery - tickets, incidents, client communication - and become the trusted face of the business for a portfolio of owner-managed SME clients. You'll work largely independently, escalating only when it's genuinely third-line or project territory.

As the team grows around you (apprentices and first-line engineers are coming), you'll naturally step into a mentoring and lead role. This isn't a promise about the future - it's baked into why the hire exists.


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