> Markdown version of [/jobs/ext/970511-information-technology-spec-1-user-service-specialist-job-in-bloomington](https://www.wearedevelopers.com/jobs/ext/970511-information-technology-spec-1-user-service-specialist-job-in-bloomington). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Spec 1 - User Service Specialist job in Bloomington

- **Company:** Normandale Community College
- **Location:** Bloomington, MN, United States (Remote available)
- **Salary:** $53,123.0 - $79,747.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Analysis, Business Software, Desktop Computing, Instant Messaging Technology, Information Technology, Network Server
- **Published:** June 5, 2026
- **Apply:** https://jobs.diversity.com/career/2367356/information-technology-spec-1-user-service-specialist-minnesota-mn-bloomington

## About the Role

* Basic working knowledge of Information Technology including computers, operating systems, hardware, software, business applications, audiovisual equipment, file-sharing systems, servers, networks, and unified communications. Familiarity with Microsoft 365 and Windows.
 * Communicate technical information in simple written and verbal instructions to non-technical staff/users.
 * Ability to work with customers who have varying technical knowledge and skills in a friendly, professional manner.
 * Ability to utilize email, phone, instant messaging, and conferencing tools to communicate with customers.
 * Must be able to interpret information, analyze data, and think in a logical and deliberative manner.

Preferred:

 * Experience working in Information Technology, customer service and support, or a related professional activity.
 * Previous employment at a college or university.
 * Previous experience providing customer service.
 * Previous experience with service management or customer relationship systems.
 * Associate degree in Information Technology, Computer Information Systems, or Computer Science.
 * Completion of CompTIA, ITIL Foundations, and other computer or service management-related certifications., The College regrets that it is unable to offer H-1B sponsorship at this time. The successful candidate, under U.S. Citizenship and Immigration Services regulations, must be able to accept work in the U.S. by the day employment begins.

## Description

The Information Technology department at Normandale Community College ensures reliable and sustained business and operational continuity for administrative systems and academic technologies.

This entry-level position is responsible for providing day-to-day, Level 1 support of IT-managed technology systems, resources, and tools. Technicians provide reliable and efficient technical support to students, faculty, and staff. Technicians use an IT service management system to record and track daily tech support activities performed by all IT personnel. Technicians follow established IT support procedures, focusing on customer service and quality assurance.

This position will actively advance the college's strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.


## Related Videos

- [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data)
- [tRPC: API schemas are pure overhead](https://www.wearedevelopers.com/videos/796-trpc-api-schemas-are-pure-overhead)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna)