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# IT Support Technician

- **Company:** Cube hub
- **Location:** Valley City, ND, United States
- **Salary:** $49,920.0
- **Contract:** Temporary contract
- **Skills:** Cyber Security, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Networking Basics, Bug Reporting, Hardware Infrastructure, Servicenow
- **Published:** June 12, 2026
- **Apply:** https://www.dice.com/job-detail/0a76abd0-42da-4ce2-9367-c8af53b0c6e5

## About the Role

* Basic understanding of:
 + Computing and networking fundamentals
 + Computer security concepts and policies
 * Proficiency in:
 + Microsoft Office Suite
 + Internet and intranet tools
 * Strong organizational and communication skills
 * Ability to follow structured processes and documentation

Preferred Qualifications

 * 1+ year of IT support or help desk experience
 * Experience working with ticketing systems (e.g., ServiceNow)

Note: entry level candidates with relevant education will be considered.

## Description

We are seeking a reliable and detail-oriented IT Support Technician to perform and monitor routine IT operations and support activities. This role focuses on standardized processes, basic troubleshooting, asset management, and end-user support in a structured environment., * Perform and monitor stable, repeatable IT processes such as:

 + Imaging computers
 + Replacing printer toner and basic hardware components
 + Disposing of outdated IT assets
 + Resolving tickets from ServiceNow queues
 * Follow documented procedures and knowledge base (KB) articles to troubleshoot and resolve issues
 * Maintain and update records, including:
 + Asset tracking systems (e.g., Asset Center)
 + Process logs and service records
 + Incident and problem reports
 + Inventory and maintenance records
 * Handle basic administrative and operational tasks such as:
 + Managing contact lists and customer information
 + Supporting shipping orders and inventory tracking
 + Processing standard facilities-related requests
 * Communicate effectively via email with internal teams and external contacts
 * Identify process issues and:
 + Resolve them using established procedures
 + Escalate issues outside defined scope
 * Support equipment and operational needs by:
 + Scheduling maintenance
 + Monitoring inventory levels
 + Ordering supplies
 + Coordinating with vendors/suppliers
 * Apply basic technical knowledge to support IT operations, including:
 + Printer troubleshooting (e.g., toner, rollers)
 + Following structured troubleshooting steps for end-user issues


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