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# Support Services Technician

- **Company:** ALS Ltd
- **Location:** Sittingbourne, UK
- **Salary:** £26,867.0
- **Contract:** Permanent contract
- **Skills:** Laboratory Information Management Systems, Microsoft Office
- **Published:** May 14, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=907d4257879e6d68

## About the Role

Do you have experience in Microsoft Office?, Are you organised, detail-oriented, and keen to support vital scientific work behind the scenes? We're currently seeking a Support Services Technician to join our team. Working closely with our Laboratory Technicians, Analysts, and Microbiologists, you'll play a key role in ensuring the smooth and accurate registration and flow of samples through the laboratory. This is an excellent opportunity for someone with a background in science, strong communication skills, and a focus on quality and customer service., * Minimum 5 GCSEs (grades 9 - 4) or equivalent, including Science, English, and Mathematics

 * Proficient in Microsoft Office applications
 * Excellent attention to detail and record-keeping skills
 * Strong organisational abilities and able to prioritise tasks independently
 * Confident communicator with a customer-focused approach
 * Basic IT literacy and familiarity with laboratory environments preferred
 * Able to follow instructions precisely and work effectively as part of a team
 * Understanding of and adherence to Health & Safety procedures, including PPE use and manual handling of chemicals
 * Committed to maintaining Continuous Professional Development (CPD)
 * Ensures work aligns with ISO 9001:2015 and ISO 17025:2017 quality standards, To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

## Description

* Accurately register samples for a variety of analytical tests using the Laboratory Information Management System (LIMS)
 * Perform allocated tasks in accordance with documented methodologies and procedures
 * Conduct daily quality control checks and instrument calibrations
 * Communicate effectively with team leaders regarding any issues with sample processing
 * Manage incoming queries from customers via phone, email, or in person, and ensure clear communication of sample requirements to the laboratory team
 * Work collaboratively with the lab team to ensure smooth workflow and prioritisation of samples
 * Maintain cleanliness and tidiness in the laboratory, ensuring waste is disposed of correctly
 * Complete all paperwork clearly, accurately, and legibly


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