> Markdown version of [/jobs/ext/971589-aws-connect-and-salesforce-service-cloud-voice-developer-administrator-staff-m](https://www.wearedevelopers.com/jobs/ext/971589-aws-connect-and-salesforce-service-cloud-voice-developer-administrator-staff-m). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AWS Connect and Salesforce Service Cloud Voice Developer/Administrator - Staff M - **Company:** Cotton & Company LLP - **Location:** Sacramento, CA, United States - **Experience:** Experienced - **Salary:** $160,000.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, System Configuration, Scrum Methodology, Salesforce.Com, Systems Integration, Servicenow - **Published:** June 12, 2026 - **Apply:** https://jobs.localjobnetwork.com/job/detail/87433654/AWS-Connect-and-Salesforce-Service-Cloud-Voice-Developer-Administrator-Staff-M ## About the Role * Minimum 4 years of full-time experience developing, administering, configuring, implementing, supporting, managing, and maintaining AWS Connect and Salesforce Service Cloud Voice within enterprise IT organizations supporting at least 5,000 end users. * Minimum 2 years of full-time experience implementing, configuring, customizing, and updating AWS Connect and Salesforce Service Cloud Voice ITSM applications, modules, workflows, and integrations. * Current AWS Solutions Architect - Professional Certification and current Salesforce Technical Architect Certification may be substituted for this experience. * Minimum 1 year of full-time experience using AWS Connect integrators and connectors, no-code UI Builder, dynamic workflows, workflow integrations with Salesforce Service Cloud Voice, and other third-party tools. * Current AWS Solutions Architect - Professional Certification may be substituted for this experience. * Minimum 6 months of full-time experience implementing, configuring, customizing, and updating a ServiceNow Security Incident Response (SIR) bridge from an AWS Connect and Salesforce Service Cloud Voice solution. * Current ServiceNow Certified Implementation Specialist - Security Incident Response (CIS-SIR) Certification may be substituted for this experience. * Current AWS Certified CloudOps Engineer - Associate Certification required. * Strong communication and collaboration skills, with a demonstrated ability to engage effectively with technical and non-technical stakeholders. * Familiarity with agile / scrum methodology * Proven ability to lead a cross functional team * Strong communication skills, both written and verbal * Ability to travel as needed In compliance with this state's pay transparency laws, the midpoint of the salary range for this role is $160,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. In addition, specific skills/experience required are as follows: * Values driven- You embody and model absolute integrity and servant leadership and you have a bias for action and continuous innovation. * Uncompromising problem solver- You see opportunities in every business challenge and can develop, articulate and implement solutions. * Collaboration- You are a relationship builder across all levels of the organization and across all business units. ## Description Sikich is seeking a a AWS Connect and Salesforce Service Cloud Voice Developer/Administrator to join our Team. In this client-facing role as a AWS Connect and Salesforce Service Cloud Voice Developer/Administrator , the ideal candidate enjoys working hands-on with our customers to configure and develop state of the art systems and solutions on Salesforce. What will you do in this role? * Configure, administer, and maintain AWS Connect and Salesforce Service Cloud Voice solutions. * Develop and support workflows, integrations, and system enhancements to improve service desk operations. * Implement AWS Connect connectors, dynamic workflows, and third-party integrations. * Support ServiceNow Security Incident Response (SIR) integrations and related processes. * Troubleshoot platform issues and provide ongoing system maintenance and support. * Collaborate with stakeholders to design, implement, and optimize ITSM solutions. * Maintain technical documentation and ensure adherence to security and operational best practices. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Coffee with Developers - Cassidy Williams - ](https://www.wearedevelopers.com/videos/912-coffee-with-developers-cassidy-williams) - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Mastering AWS Cost Optimization: Real-world technical and operational cost-saving best practices](https://www.wearedevelopers.com/videos/1408-mastering-aws-cost-optimization-real-world-technical-and-operational-cost-saving-best-practices) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Software Developer Salary in Switzerland [2023]](https://www.wearedevelopers.com/magazine/215-software-developer-salary-in-switzerland-2023) - [Software Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/232-software-developer-salary-in-south-africa) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How Much Does a Software Engineer Make? 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