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# IT Support Analyst

- **Company:** RE\u002FSPEC Inc.
- **Location:** Colorado Springs, CO, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Microsoft Office, Windows Desktop, Laptops
- **Published:** June 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=92621dd7c5f001bf

## About the Role

Do you have experience in Windows?, * 2-plus years of experience in working in an IT service or operations support role

 * Proficiency in current Microsoft Office and Windows desktop and server technologies
 * Ability to articulate technical situations through verbal and written communication
 * Experience with business-class printing and conference-room solutions
 * Mobile device management and troubleshooting abilities
 * Sound understanding of business-level IT security practices
 * Personal compute device hardware experience.

## Description

Summary: IT Support Analyst provides frontline, primary technical support to end users on various technical issues relating to hardware, software, and peripherals. This individual will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to IT service level agreements (SLAs)., The IT Support Analyst performs root-cause analysis, develops checklists for typical problems, and recommends procedures and controls for problem prevention. Multiple platforms, including desktops, laptops, mobile devices, and videoconferencing equipment, are supported by this individual. The successful candidate will work independently, share information, and assist other IT staff with work orders.

 * Provide exceptional customer service in person or by telephone or email
 * Resolve service desk issues including troubleshooting hardware and software issues
 * Review daily IT operational checklists to ensure that systems are running properly
 * Configure and deploy devices, software, telephones, and other technologies to employees
 * Perform tasks related to IT access and identity


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