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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Product Specialist - **Company:** Pacific Gas and Electric Company - **Location:** Oakland, CA, United States - **Experience:** Expert - **Salary:** $102,000.0 - $132,000.0 - **Contract:** Permanent contract - **Skills:** Procurement Software, Software Asset Management, Software Licensing, Flexera, Usage Tracking, Information Technology, SAP Ariba - **Published:** June 10, 2026 - **Apply:** https://jobs.pge.com/job/oakland/it-product-specialist/29673/96264513056 ## About the Role * Integrity * Reliability * Problem Solving * Team Work * Safety Mindset * Flexibility, * Adaptable * Collaborative * Creative * Curious * Results-driven * Thoughtful, Minimum: * Associates Degree in Computer Science or job-related discipline or equivalent experience * 2 years job-related technical experience Desired: * BA/BS in Computer Science, Business, Engineering or equivalent work experience * 3-5 years of experience in IT product support, SAM, or ITAM * Experience with Flexera (FNMS), App Portal, or IT catalog management tools * Familiarity with software licensing models and IT procurement processes * Relevant technical certifications Knowledge, Skills & Abilities * Working knowledge of IT Asset Management / Software Asset Management principles * Solid understanding of enterprise IT products, services, and lifecycle management * Strong attention to detail, particularly with data accuracy and reporting validation * Effective communication skills with the ability to work across technical and business teams * Analytical mindset with problem-solving and troubleshooting capability * Ability to follow established processes while contributing to improvements ## Description The IT Product Specialist supports the lifecycle management of assigned IT products and services, with a focus on IT Store/App Portal catalog operations, Software Asset Management (SAM), and operational support. Working in a team environment, this role partners with the IT Asset Management team and functional area coworkers to improve visibility and understanding of software assets. The specialist applies ITAM best practices to help control software spend and reduce financial and compliance risk, with accountability for data accuracy, integrity, and audit readiness of asset and product information. Key responsibilities include collaborating with stakeholders to onboard and retire products within the IT Store, maintaining accurate catalog and asset data, and applying defined requirements to configure systems and catalog updates. The role contributes input to product improvements and roadmap planning, while primarily focusing on execution and operational excellence. The IT Product Specialist ensures stakeholders are informed of product updates, new functionality, deployment status, restrictions, and licensing considerations. The role also supports procurement and renewal activities, validates Flexera (FNMS) data and reporting, and provides escalation support and product guidance to internal teams., Catalog & Product Operations * Maintain and update IT Store/App Portal catalog items (software and hardware) * Configure, validate, and retire catalog entries based on lifecycle status, governance, and demand * Ensure accuracy and completeness of catalog data, including bundled offerings * Apply standardized templates and intake processes for catalog entries * Ensure catalog alignment with governance standards and the approved software portfolio * Identify and escalate unsupported or end-of-life software Software Asset Management & Governance * Apply ITAM/SAM best practices to support governance, compliance, and audit readiness * Review and process software requests in alignment with approved standards * Support software spend management by ensuring proper licensing and request validation * Validate and maintain accuracy of Flexera (FNMS) data and reporting outputs Assist with license tracking, renewals, and risk mitigation (financial and legal) * Partner with procurement on purchase orders (Ariba) and maintenance renewals Stakeholder & Customer Engagement * Partner with functional area coworkers to improve understanding of software usage and licensing * Collaborate with SMEs, engineering, procurement, and vendors to meet ITAM requirements * Coordinate with suppliers (e.g., Zones) for hardware procurement through IT Store * Communicate catalog updates, product changes, and requirements clearly to stakeholders Operational Support * Respond to inquiries related to software availability, requests, and asset data * Troubleshoot and resolve operational issues with IT teams * Provide escalation support; perform third-tier support as needed * Support continuous improvement of processes, tools, and reporting * Identify opportunities to improve catalog processes, request workflows, and asset visibility ## Related Videos - [Metrics Handle with Care: The Paradox of Measuring Team Performance](https://www.wearedevelopers.com/videos/1131-metrics-handle-with-care-the-paradox-of-measuring-team-performance) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [From Black Box to Glass Box : Bedrock AgentCore Observability](https://www.wearedevelopers.com/videos/2126-from-black-box-to-glass-box-bedrock-agentcore-observability) - [One Pipeline, Three Regulator - SBOM Compliance for the Developer](https://www.wearedevelopers.com/videos/100169-one-pipeline-three-regulator-sbom-compliance-for-the-developer) - [Introducing Green IT practices to a large Software Company](https://www.wearedevelopers.com/videos/792-introducing-green-it-practices-to-a-large-software-company) - [The AI-Fluent Team: A Playbook for Driving Enterprise AI Transformation](https://www.wearedevelopers.com/videos/100068-the-ai-fluent-team-a-playbook-for-driving-enterprise-ai-transformation) ## Related Articles - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Events like RSAC Get You CISOs. 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