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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Information Services Specialist - Service Desk Call Center - **Company:** Indiana University of Pennsylvania - **Location:** Indianapolis, IN, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Databases, Network Troubleshooting, Information Technology - **Published:** June 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7941341de7d23fee ## About the Role Do you have experience in Computer operation?, Do you have a High school diploma or GED?, Candidates for the position will be evaluated according to the following criteria and competencies. * High School Diploma required. Bachelors preferred. * 0 to 2 years experience in computer operations and software principles required. * A+ Certification preferred. * Requires the ability to work any shift or day as needed by management. * Previous Phone support experience preferred. ## Description Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our IS Service Desk team in the role of Information Services Specialist. This position is full-time, hybrid role located in Indianapolis, IN. Flexibility in work days and hours is required as the Service Desk is open 24/7, 365 days a year. As a dedicated IT Service Desk Agent, you will provide timely technical support to clinical and administrative staff, ensuring the seamless operation of critical systems that support patient care. This role involves troubleshooting hardware, software, and network issues, managing service requests, and maintaining strict adherence to healthcare regulations such as HIPAA to protect sensitive patient data. Our agents deliver clear communication, prioritize urgent issues, and collaborate with IT support teams to minimize downtime and ensure high-quality, reliable service in a fast-paced, patient-focused environment. Role Responsibilities * Provides first-level computer support over the phone for incident management and resolution as well as requests for IS service delivery. * Assesses each customer request and either resolves the requests or forwards them on to the appropriate IS support representative. * Monitors performance of the production network, systems and infrastructure. * Identifies and manages problems and isolates root causes. * Monitors applications, databases, systems and infrastructure components ensure Service Level Agreements are met. * Identifies trends leading to problems; proactively takes action to initiate immediate problem management activities. * Provides problem and event coordination, notification, escalation and resolution within the IT infrastructure. ## Related Videos - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship)