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# Benefit Support Advocate

- **Company:** Provider Partners Health Plan
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Medical Software, Microsoft Office, Electronic Medical Records
- **Published:** May 29, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cf29201e4b40f4bf

## About the Role

Do you have experience in Stakeholder relationship building?, Do you have a High school diploma or GED?, * High school diploma or equivalent required.

 * Minimum of 2 years of experience in healthcare coordination, medical office scheduling, or insurance authorization processes, preferably within a managed care or long-term care setting.
 * Familiarity with Medicare Advantage plans, especially ISNP or IESNP populations, is highly desirable.
 * Strong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively.
 * Detail-oriented with excellent organizational and time-management abilities.
 * Proficient in using Microsoft Office products and experience with healthcare software systems or electronic health records (EHRs) is preferred.

## Description

The Benefit Services Advocate serves as the central coordination point for scheduling medical appointments and procedures for members enrolled in Institutional Special Needs Plans (ISNP) and Institutional-Equivalent Special Needs Plans (IESNP). This position works closely with long-term care facility staff, internal Benefit Services team members, and provider offices to ensure that appointments are scheduled promptly and communicated accurately. The Advocate plays a critical role in facilitating access to care by ensuring the appropriate authorization process is initiated and completed when necessary., * Act as the primary contact for long-term care facilities requesting medical appointments or procedures for ISNP/IESNP members.

 * Schedule appointments with physicians, specialists, diagnostic services, or other providers on behalf of members.
 * Ensure appointments are coordinated based on provider availability, member needs, and facility resources.
 * Initiate internal communication with the Benefit Services team to determine if an authorization is required for the scheduled services.
 * Track and follow up on the status of authorizations and ensure timely completion prior to scheduled appointments.
 * Relay appointment and authorization details back to the requesting facility or caregiver contact clearly and efficiently.
 * Maintain accurate documentation in the appropriate systems for appointment requests, scheduling status, and authorization needs.
 * Escalate urgent scheduling issues or barriers to care to leadership as needed to avoid delays in treatment.
 * Build and maintain positive working relationships with facility staff and provider offices to support smooth coordination of care.


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